KC Grande Resort Koh Chang

When you book room it only says it’s “Hillside. What it doesn’t say is that it’s across the busy (main) road. So in this case you no longer book room in tje hotel located at the beach. Tie “hillside” complex was completely unattended. No pool bar, nobody at the “reception” despite 100% occupancy and middle of high season. Location across the road made it unable for our early teens to reach room “for something” while we were on the beach. Every time somebody had to escort them. The extra paid “pool view” from our room was also completely dissatisfying. Once we complained about location of room during check in, after Front Office Manager checked source or our booking (Trip.com), she immediately rejected any complain saying that location of the room should be made clear by agent (it’s nowhere in the description when we booked the room). Beware booking room in this property - it is split in two separate complexes.

The best place to stay on vacation in Koh Chang. We've been here so many time and never want to stay anywhere else. KC have everything you need and all staff have service mind. The beach is very clean and no stone. They just renovated the new breakfast and restaurant area which is very nice.

This hotel is by Far the best hotel I have stay in Food, was outstanding the Room was excellent the location unbeatable the staff bend over backs to help you

Very friendly staff, best location. We will come back again.

Very nice hotel. The staff was friendly and attentive. The swimming pool was great, however the Waterslide was not working. The Jacuzzi in the room is not good as the water jet does not really hit on the body. Breakfast was very good. Location wise it is walking distance to most restaurants and shops.

I cherished every visit and kept records of all the amazing restaurants or cafes that I stumbled upon.