Resolution Resort

The staff provides exceptional multilingual customer service, assisting with transportation and activities. Guests praise comfortable rooms, varied breakfast options, and stunning views, albeit slightly remote.

A beautiful hideaway in koh Chang’s bang bao bay with sea views situated in jungle greenery alive with natural wildlife (monkeys ) and a private small boat that crosses the bay to kong koi beach . Having visited this island over the last 15 years and seeing it change this place offers the peace and tranquility that koh chang had in its now busy locations. The pool and restaurant offers convenience and comfort on site with great selection of breakfast lunches and dinners with its panoramic views of the bay . The staff were very helpful and friendly , it took them no time organising transport for us / a moped is needed here but like most of the island you need one to explore! After a day of scooting around the island arriving back to this tropical peaceful paradise was a dream , we didn’t want to leave and I will definitely be returning. Just want to thank the Team , victor and his family for making us so welcome and accommodating.

I want to express my appreciation for the polite and welcoming attitude of every staff member we encountered during our stay, despite the challenging circumstances. However, it's crucial to share our experience to prevent others from facing similar disappointment. The photos displayed online present a misleading image; the entire 'resort' appears dilapidated and almost abandoned, far from the advertised representation. The premises were unkempt, rundown, and gave the impression of being unfinished or under construction. Surrounding amenities, such as shops, bars, or accessible beaches, were non-existent, and the 'free shuttle' promoted turned out to be a small, old boat hardly larger than a kayak. Additionally, the absence of a functional swimming pool, due to ongoing construction mentioned in an email received long before our check-in, was disappointing. Continuous disturbances like drilling and electrical noise persisted throughout the day. Upon arrival, we promptly informed the reception of our decision not to stay, highlighting the vast discrepancy between their advertised offerings and the reality we encountered. They were empathetic, refunding us 50% of the cost and providing a complimentary night in an upgraded room, given the island's peak season and limited alternative accommodations. Regrettably, our experience wasn't unique, witnessing other couples arriving with identical grievances and promptly leaving after just one night. It's disheartening to see a lack of dedication, investment, and attention to detail in a place marketed online as a luxurious resort. I must emphasize the exceptional politeness and helpfulness of all staff members, from the owner to the waiters and cleaners. However, due to our substantial financial loss and feeling misled, I find it necessary to share this review.