Mercure Koh Chang Hideaway

Service: Staff are generally friendly and helpful, providing good service, especially in the dining areas. There are instances where service could be improved, but overall, the service is satisfactory.(based on 24 reviews)

Good nice would recommend for relaxing

I recently stayed in a pool villa at this hotel, and while the overall experience was okay, there were some issues. The villa itself was spacious and nice, but it felt a bit old and in need of maintenance. One major downside was the jacuzzi, which had a bubble function that wasn’t working. The shower was also frustrating, as the water heater didn’t function properly, giving only very hot or very cold water with no in-between. On the second day, we faced low water pressure, and the heater stopped working altogether. Despite informing the staff in the late morning and returning in the afternoon, the problem was still not fixed. It seemed like the front desk and the maintenance team didn’t communicate well, which was disappointing. As for the breakfast, it was just okay—nothing special but decent enough. That said, one good point is that the price is reasonable compared to other hotels on the island. If they can improve their maintenance and service, this place could be a much better choice.