Guest User
June 24, 2022
The food is usually delicious, the hot springs are old-fashioned, and the physical quality is excellent. landlady? From there, I received the worst response among the inns and hotels I have used so far. Thanks to that, I lost the desire to go to this hot spring after that, and in the first place I felt that I didn't want to go to "Arima Onsen" itself, so I will post it for your reference. . . At around 22:30, the following exchange took place. There is a water server in front of the entrance of the hot spring resort, and for some reason there are no paper cups etc. tried to use However, there was no teapot installed this time, so I asked the front desk to lend it to me. At first, someone who seemed to be the owner said, "Isn't it in the room?" After that, a woman who seemed to be the proprietress came out and said, "We don't rent teapots. Please use the cups in the room." However, when I told him that the cup was small and that it might be a little far from the hot spring resort, and that there was a teapot in the room in the first place, he replied, "I have never rented one. It is impossible. I cannot rent one." It's troublesome to remember. At this point, I didn't understand why he was so stubborn, but when I told him that the water server was running out of water, he said, "If it runs out, I won't refill it. Please buy it." . . At the time when the water server is placed in front of the hot spring resort, it is understood that it is part of the free service of the inn, and if it is about to run out, is it such a bad idea to ask for a replenishment? The time slot I requested was before 23:00, so was it troublesome? * At this point, the proprietress? Is in casual clothes. I wonder if it was done by my husband, but after a while, he brought me a pitcher of water. And then he left in a visibly sullen mood. Although it is my own wish, I believe that the ryokan industry is engaged in people who have the highest "hospitality" spirit in the service industry. Depending on the response, even if there is a lack of physical things such as meals and hot springs, I can fully follow up, and on the contrary, even if they are substantial, I think that everything can be ruined. Originally, the evaluation itself of Google etc. is high, so I am full of confidence in everything, and if I say bad things, I will be arrogant. . . . After this time, I started to feel bad about things that I hadn't originally worried about (the lack of amenities such as tissues at the hot spring resort, and the lack of maintenance of the facility). A negative evaluation loop has occurred.
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