Hub of Joys Hostel

Guests praise the comfortable beds, spacious dorm rooms, and convenient location near the beach. They also appreciate the daily breakfast spread and excellent customer service. Easy access to dining and activities is highlighted.

I stayed here for a week and was really enjoying myself up until the point where I got bed bugs. I noticed some wierd looking bites that to me looked like bed bug bites after a few days here. I showed the receptionist who told me it is not bed bugs, and she got quite defensive. They then let me change beds, still in the same room. The morning after I woke up with around 20 new bites and with BIG bedbug next to me. I showed them a picture, and they just kind of laughed it off. Next morning, another 20 bites had appeared, together with me finding 3 new bugs. This was my breaking point, and I started the sanitation process. I then slept in the cafeteria that night and left the morning after. Throughout this whole, very stressful process, I would've expected a little bit more of sympathy from the staff, but instead I felt quite ridiculed and felt like I was overreacting. I understand that bedbugs can be anywhere, from a luxury hotel, to a cheap hostel, but I still expect the staff to take the problem and their guests seriously, when this kind of problem arises. They started telling me that it was me that had brought the bugs there, but there is no chance because my bags where far away from the bed and i didnt have a single bite before. I do not blame the hostel for the bed bugs, but I do blame them for the way they handled the situation. They did help me wash my clothes though which was kind. Other than that, it is in a good location with very good breakfast.

AVOID. Would rate 0. The receptionist is very rude. The water supply was cut off over night leaving 3 of us ( with food poisoning ) unable to shower, clean our teeth, wash our hands or flush the toilet. While I understand the food poisoning is not any of the staff’s fault, when we approached the receptionist with the issue she laughed in our face and told use we should have booked a private room, which is ironic as there would be no water supply there either. The water supply cut off at 9pm and was still not working at 12pm the next day. We had to leave early due such an inconvenience. Would not recommend at all, the rudest staff. The toilet area smelt revolting as people were just using the toilet like ourselves with no flush option available. Inhumane conditions for all regardless of the food poisoning. The toilets were over flowing with poo and sick which was left over night. Worst hostel conditions I’ve seen in the whole of south east Asia