Residence Inn Knoxville Cedar Bluff

While the hotel is a bit dated, its layout is perfect for longer stays and excellent for families. The rooms are clean, the staff is exceptionally friendly, and they respond quickly to guests’ needs. Overall, it’s a comfortable and accommodating place to stay

This review is 15 months in the making. In January 2024, our family spent three weeks at the Residence Inn Knoxville Cedar Bluff after being displaced by a house fire and we returned again in April 2025 for a few days before moving back home. During both stays we enjoyed hospitality that is second to none. The Residence Inn Knoxville Cedar Bluff checks all the boxes to meet the Marriott standard of a superior hotel in a safe, convenient location; clean and spacious rooms that follow the Residence Inn blueprint; and comfortable public spaces inside and outside. There are also numerous dining and shopping options just minutes away. Our family looked forward to the daily breakfast with a great selection of hot and cold offerings. What makes this Residence Inn so special is its staff. Their heart for customer service is genuine in every area of the property, 24-7. Being from Knoxville, I was proud to witness them rolling out the welcome mat of Southern hospitality to guests from all over the country. During our two stays in 2024 and 2025, we spoke to a number of repeat guests. No surprise why they made return visits, just like us. Traveling extensively in my job, I have stayed in Marriott properties for more than three years of my life since the early 2000s by my calculation. This property will always be my favorite for the care and compassion shown our family. Count on the Residence Inn Knoxville Cedar Bluff and its associates to provide a great stay of any length for business trips, leisure travel or when life throws a curve ball.

Pros: location is good, close to many restaurants and easy access to interstate. Room was clean and beds comfortable. Cons: property is in desperate need of a facelift. The windows in our room didn’t close all the way, leading to the constant sound of interstate noise all night. Breakfast was not great- dried bagels and biscuits, bland eggs. Felt more like an interstate motel than what I would expect from a Marriott property.

Excellent staff, Reagan at the front desk was very engaging and helpful on a number of questions I had. I was very surprised she had only been there a month. Ownership has a great hiring process. Rooms are clean as was the whole property. They do need to update their TVs. They are flat screen but the first generation models.

We arrived during a thunderstorm and we’re surprised that there was no covered canopy under which we could unload our luggage. Consequently we and our luggage were soaking wet when we checked in. Our room had no luggage caddy. We didn’t want to place a wet suitcase on the bed to unpack so we had to improvise and set up the ironing board to unpack. When we tried to latch the door for safety, the latch fell on the floor because the pin was broken. There wasn’t a glass or coffee cup in the kitchen. When we inquired at the front desk we were told that we would need to unload the dishwasher. It seems that even on vacation we can’t escape kitchen chores :). There was no ice bucket in our suite either. On a positive note the bed was comfortable. We wouldn’t choose to stay at this hotel again. The front desk clerk Samantha was very pleasant.

The people who work in this location are AMAZING. From the front desk daytime to night time, breakfast crew, each and every one has compassion and kindness. The people you have working for you make a hotel experience and these ladies are over the top! My husband was here for two weeks for work and our family traveled with him the first few days. They made us feel like the most important people and had hot chocolate ready each evening. Ended up my husband injured himself (off site) while there and they were so kind to us through that whole process and us returning. They made our lives so easy that two weeks!! Management should be so grateful for their empathetic, polite, welcoming staff!