La Réserve Resort

The rooms are spacious, luxurious, and comfortable with high-quality amenities and stylish decor. The staff offers excellent, professional, and friendly service, going above and beyond to ensure guest satisfaction and comfort.

This is the only 5-star hotel in the area. I’ve been here several times before. In the beginning, you could overlook the low level of service — you have to give people a chance to learn. But now, a few years later… Some examples: at check-in you get your key and that’s it. Find your room yourself. Hotel information? Absent. Information about breakfast, the spa, etc.? Not mentioned. There is a WhatsApp AI app that always replies “it will be passed on and housekeeping will help you,” but nothing actually happens. The spa is “so well” maintained that all the soap dispensers have been squeezed completely empty. When going for breakfast, please check if they’re still serving eggs. Just because they let you in doesn’t mean the kitchen will still be willing to fry one. Also check if there’s soap before you shower. Ordering coffee at breakfast easily takes 10 minutes. You get the feeling that all staff are friendly but very inexperienced student workers. And when you arrive: the reception is at the back on the right — in case, like many others, you can’t find it. The people at the door only help guests with short skirts; otherwise, they just talk to each other. This hotel is best compared to a TV show where people have to manage a 5-star hotel for the first time. Lots of good intentions. Lots of “sorry.” But honestly, it’s just painful. Book something cheaper nearby and spend the money you save outside the hotel.

overcrowded breakfast area, not enough seats/tables quality of food in the restaurant is very average rooms are not well cleaned nice buggy rental service almost no waterpressure in shower bar has very limited drink offer