SIN LIEN HOTEL SDN BHD

very good

the room is very clean, big and comfortable

*WORST EXPERIENCE EVER!!* My sister booked this hotel for a one-night stay, expecting a peaceful rest before an early checkout for sightseeing. But the front desk continuously disturbed us, calling our room every 30 minutes throughout the night, ruining our sleep! When we checked in, a Malay lady assisted us. We were a total of four, and she never mentioned that the fourth person would incur additional charges. She only informed us that if there was an extra person, we’d need to book an additional room for RM 170++. We declined, as it was already 10 PM when we checked in, and we planned to check out early the next day. She said visitors could stay until 12 PM. However, once we reached our room, we started receiving calls from the front desk insisting the fourth person leave—even after midnight, at 1 AM, 2 AM! IS THIS HOW YOU TRAIN YOUR STAFF? Completely untrained, unprofessional behavior! We are a family, bringing along elderly members, and this harassment was simply unacceptable. This experience left us utterly disappointed with the front desk service. Is it such a big issue for a family to stay in one room? The repeated late-night calls were infuriating! I expect an explanation from management on why this kind of issue happened. Absolutely not recommended for families—service deserves a 0! Only the room amenities were decent, but that doesn’t make up for this dreadful experience.