Das Seepark Wörthersee Resort

The city of Klagenfurt is so clean. Worthersee is one of the famous lake in Austria. Among Vienna and Klagenfurt, everyone is drinking clean and safe spring water from Mountain Agils. Outdoor environments are natural, so beautiful. Starting from early Summer, the lake is full of people and tourists, the pricing of hotels will be very high. Outdoor exercises, swimming in the lake, hiking are very suitable. So Winter this moment, this hotel price is pretty reasonable!

This hotel has significantly declined in quality over the years. My husband and I are seasoned travelers who have stayed in various hotels worldwide, allowing us to make informed comparisons. Unfortunately, the staff at this hotel are unprofessional and seem to lack basic emotional intelligence. It might be beneficial for Frau Kürbisch, the manager, to consider hiring a coach to train the staff in customer service. We arrived at the hotel two hours before the official check-in time of 4:00 PM. I was in distress, bleeding, and clearly in need of assistance. I approached Frau Zoe at the reception, hoping for some compassion and empathy. However, I was met with indifference. Despite my visible distress and the urgent nature of my situation, the staff offered nothing more than access to a public shower, showing no empathy or concern for my well-being. I felt faint and unwell, yet the hotel staff seemed to operate more like unfeeling robots than compassionate human beings. When the manager contacted my husband, instead of addressing our concerns, she appeared to side with the staff and complained about my actions. The receptionist was openly rude, rolling her eyes and displaying a complete lack of willingness to assist. This level of apathy and disrespect, especially towards a woman in distress, was shocking. Frau Kürbisch continually interrupted my husband during their conversation, refusing to listen and focusing solely on the hotel’s rules. She completely disregarded the sensitivity of my situation and the rudeness of her staff. Her response to our complaints was dismissive, telling us, “This is your opinion,” to which my husband rightly replied, “No, this is my experience.” Given this experience, I would strongly advise against staying at this hotel. Instead, consider booking an Airbnb. The hotel fails to offer even basic amenities, such as a complimentary bottle of water, which is a standard practice even in the cheapest hotels around the world. We were provided with a broken water boiler, and while the prices continue to rise, the service deteriorates each year. The staff are uneducated, rude, and devoid of basic human empathy.

We have just returned from a four day stay at Seepark. The hotel is a little out of the city but it is perfectly positioned for the lake. The staff were professional and we loved our stay-so much so that we didn’t want to leave! The boat hire is an added bonus and the pool was a perfect way to start or end the day! As others have mentioned the room layout is a little odd (with little privacy) and it would have been great to have more storage but in general it met our expectations and I would definitely recommend to others!

Room is spacious, comfortable and clean. Location is a bit out of town but very close to the lake. Quick drive away from Minimundus. Plenty of parking spaces. There is some green area at the back to walk about. Indoor swimming pool is very nice and the sauna area is also very good. Would come back if I had an opportunity to visit the area again.