Guest User
September 4, 2023
Disappointing return. I arrived at the Alpen hotel with the best expectations after many years. I found the hotel beautifully renovated, truly exceptional and elegantly cared for in every corner. But the sore point begins at the restaurant: the breakfast is good, but the dinner is truly disappointing as it presents banal dishes with dishes that have no taste or particular flavours, not to mention the buffet which for 3 days offered the same things removed and put back identical next evening. Really unpleasant episode on the last evening with a young waiter who, after telling us to stay calm while waiting for an ice cream, joined us at the bar violently slamming 2 cups on the counter in the presence of two other bar waiters. Not I have no words to judge this behavior, especially because I was offered a drink by the reception, when I was only expecting an apology from the waiter.
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