Lebenberg Schlosshotel-Kitzbühel

The accommodation provides stunning Alpine views, convenient city access, and spacious, clean rooms with panoramic views. Guests enjoy varied breakfast options and impressive spa and pool facilities, but may find it pricey.

This is a great hotel, one that feels genuinely five star. Staff are plentiful, well-dressed, friendly, very polite, and helpful. Their spoken English is very good, including one woman who spoke English so well that I initially thought she was a native English speaker. Hotel cleanliness is excellent everywhere. My room was faultless. You might get the impression that the hotel is a long way from the centre of Kitzbuhel. It is away from the centre, but not a long way. The centre of Kitz is a pleasant 15-minute walk along quiet roads and footpaths, and during the day the hotel provides a free, reliable shuttle every 30 minutes to and from the main ski lift station. Furthermore, because the hotel isn’t in the town, it has a great view of the town, especially from the pool and sauna area on the top floor. However, if you don’t want to walk into town every evening for dinner, the hotel offers evening meals. Booking half-board – as I did - is a good option to consider. My dinners were excellent and well served. Something I particularly liked about the hotel restaurant was that tables were more spaced out than one often finds in even the best restaurants; I was able to draw back my chair to stand up without having to check if someone was seated immediately behind me. It sounds like a small thing, but it’s small things like that which demonstrate genuine quality. If you do stay half board, I recommend you pack some smart clothes if you can. I wish I could have packed better clothes for dinner, but my airline luggage allowance was too measly to permit it, so I was embarrassed to have to dine in t-shirts and jeans. The hotel does an excellent breakfast buffet. It has a large, stylish bar area. It has a good ski boot room with individual lockers. The hotel sells ski passes at reception, the cost of which the hotel adds to your bill. This makes it easy to be flexible in the face of variable ski weather, perhaps deciding after breakfast each day whether you want to ski or not, buying one-day passes instead of a multi-day pass covering your whole stay. On a rainy day, you could take a day off skiing to explore the town (although buying six, one-day passes will be more expensive than one, six-day pass).

The hotel is great, we had a great time. Rooms are cozy and the balcony was a plus. The view is something we loved, the snowy mountains you wake up to are spectacular. We really appreciated the shuttles to the ski lifts and the drivers were impeccably professional and polite. The staff at the front desk are very polite and kind, they always had the answers for our questions and helped us throughout our stay. Our only complain was at the restaurant, specifically for dinner time - staff is overwhelmed and don’t know what to do, and they do not communicate with each other whatsoever; our food took over an hour to get to our table, it really ruined the mood. Also surprising: their English is not good. One more thing, (I know there’s people who care about this too), the water pressure in the shower is low. Overall we enjoyed our stay.