Hotel Weisses Roessl

Friendly staff , very nice hotel , superb service , wonderful location , nice bar and restaurant ,comfort spa facilities , free transfer to the gondola . Very clean and well decorated rooms as swimming pool area . I recommended to all the -place is amazing

During our stay at this purportedly five-star establishment, spanning from December 28th to January 2nd, my companions and I were regrettably confronted with a multitude of issues. Despite our timely arrival, the accommodation of our group, which included friends with an infant, was inexplicably delayed. This lack of foresight and consideration failed to meet the standards one would reasonably expect from a hospitality venue of this caliber. Upon eventually gaining access to our designated rooms, dismay swiftly replaced our anticipation. The condition of one of the rooms was deplorable, besmirched with egregious neglect. The bathtub, a foundational element of sanitation and comfort, was distressingly adorned with an abundance of hair, accompanied by traces of remnants from prior occupants. Despite promptly notifying the management of this egregious oversight, subsequent remedial actions were notably insufficient. Repeated assurances of room cleaning failed to yield any tangible improvement, leaving us in a state of dismay. Furthermore, the hotel's response to our dining needs, especially following an exhilarating day of skiing, was profoundly disappointing. An establishment purportedly catering to a ski resort clientele should inherently anticipate and accommodate the gastronomic requirements of its guests. The abrupt revelation that food service was solely available via room service at 4 pm, without prior notice or appropriate alternatives, was an unexpected inconvenience that necessitated escalated complaint. Notably distressing was the mysterious disappearance of personal belongings on New Year's Eve, specifically my jacket from Zuma, an occurrence that drew attention to the questionable security measures in place. It was only after firm insistence on reviewing surveillance footage that the hotel fortuitously "recovered" the misplaced item, raising concerns about the initial handling of the situation. The denouement of our stay culminated in an avoidable mishap. Despite forewarning the hotel regarding the dimensions of our friends' vehicle and its inability to fit within the confined underground parking, the staff negligently caused damage to the car's roof, thereby compounding our dissatisfaction with their lack of attention to detail. In sum, the experience fell egregiously short of the anticipated standard, leaving us profoundly disheartened. The absence of a formal apology for the litany of inconveniences was exacerbated by a paltry recompense comprising a mere bottle of champagne and a token free spa massage. The lack of accountability and requisite professionalism within an establishment purporting to uphold a five-star reputation was glaringly apparent, casting a shadow over the entire duration of our stay.

We visited with our family depending solely based on online research and our family was welcomed with the friendliest most helpful staff, we felt like we were at our home away from home . The 5 nights in weisses roessl were magical the team took care of every tiny detail with smiles, Lionel Daniel, Michael & Peter and also the lovely friendly ladies every morning at breakfast made sure everything was taken care of seamlessly. The ski school you recommended was also fantastic and met all our kids needs. Thankyou for a lovely stay and see you again next year The Hashimi’s

Excellent hotel just outside the walls of the old town. The staff is outstanding and welcoming (except the somewhat rude woman taking Zuma restaurant reservations). The lobby bar is a great place for breakfast and for meals through 4 pm (when they start cleaning up for Zuma dining). The rooms are very well-appointed and comfortable, except the mattress was a bit hard for us. The spa facilities are amazing, especially the large number of sauna options, with a very Roman atmosphere. The pool is very nice as well. The Hahnenkamm lift is fairly convenient.

It takes a lot of effort to get the property and the staff to be in top shape in these challenging times; and we were weary arriving a week after the hotel was open. All of the concerns disappeared from the moment we stepped into a busy, festive and quite a cool lobby. The staff attentiveness and positive attitude sets Weisses Rossl apart; the whole experience of being in the hotel is magical, it is as if Dr. Harisch wrote a Children's Christmas Story where hotel is the stage and everyone is a participant. The property is largely new and modern, the vibe in Zuma is metropolitan and cozy, and the breakfast has all the choices one needs. The newer suites are beautifully modern, while the older ones are traditional and spacious. We definitely will be back to this Gem!

What to say. This is a fantastic place to stay. Exceptional service who will go above and beyond to help, big rooms, fantastic location. Exceptional. However, I need to stand on the service a bit more. It’s EXCEPTIONAL! I injured my knee on a skiing accident and the manager of the hotel himself went to buy me a brace and crutches. I love this hotel and the people who give their best for their guests