Guest User
November 11, 2024
Terrible! It didn't look like it was open for business at all... I arrived at the hotel around 1pm, the door was locked, the phone number was unavailable, and there were spider webs at the door. I thought it was closed and had to change my schedule and rebook my flight. I negotiated to cancel the order but was rejected. After I contacted Ctrip's customer service, the hotel came to open the door and said that even if I canceled the room, there would be no refund. In short, my original plan for the later itinerary was interrupted due to the hotel's fault, and the hotel refused to take responsibility. Putting this aside, the geographical location is remote, that is, the only hotel in Levi within 10km of the airport. I booked it the next morning because I had to catch a flight. There are no other hotels within a radius of ten miles. The environmental sanitation can be seen from the door that it is always deserted.
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