Rakuten STAY Kokura Station Reviews

Apart from the sound insulation. Other things are good. The toilet is clean, the room is big enough.

I think this hotel is Very dirty and beds make me and kids so itchy. The check in time took more than an hour, so bad that i need my kids to wait for more than one hour at the lobby

1. Very spacious room for this price point to be honest. Could be because it's not a major city... 2. Kitchen equipment like induction cooker and pot and bowls and utensils were provided! Makes it possible to cook your own meals (or even just Maggie mee) fridge was very big so can buy drinks to store 3. Location was alright. Located along small alley but very near main road leading to shopping street and Kokura station. 4. Aircon and heater worked well. Great for winter weather 5. Bathroom ventilator was very strong. To the extent that it feels very cold after taking a shower. We tried closing the bathroom door at night and it was literally like a freezer in the morning when we open it. But also because of the ventilator, our clothes dried fast indoors 🥶 6. Now to the pain points. First got to be the facility management and check in check out process. This property does auto check in meaning there is no physical staff to handle your check in check out throughout. There is no receptionist at all. I made my booking 2- 3 hours prior to arriving at property. At the front door we were prompted to input entry passcode which we had no idea what it was (it's not the reservation number provided by the booking partner like Agoda or trip.com) tried to contact both the hotel helpline (there was a Jp phone number at the entrance but that's all, no other info whatsoever) and also escalated to Agoda (as I made my booking through Agoda for first nights) but no ans. In the end we had to enter property when someone unlocked the front entrance using her own passcode before we could speak to the helpdesk through the tablets. So it turns out that they claim most travellers would make their reservation at least a day prior to arrival, which was why system didn't capture my booking (yet ironically they allowed booking for same day check in .... When they clearly cannot manage the whole process) shouldn't there be more effort being put in to monitor for same day booking so the traveller doesn't get stuck at the front entrance especially in winter weather? We had to sit at the park nearby while trying to contact the helpdkesks but couldn't get through till the end...... The whole check in process was rather manual, basically you enter the info as prompted on screen then video call the helpline agent to verify before you'll get your passcode to your room. (All through tablet) Security seems alright if you're ok with the idea of using a keypad lock instead of having a physical room card? I guess customers just have to always make sure no one is looking when entering the passcode at the front door. Btw same passcode is used to enter hotel front entrance and for your room lock. All in all the biggest issue we found was the check in check out process. Overall stay was above average.

Good location. Just check in annoying because no customer service and pin not given by trip.com. Must contact trip.com customer service to get the PIN only can enter lobby

no check in service, also the check in machine doesn't work properly. No more next time!

Stayed here twice. Very big room. But no hiusekeeping for the entire stay. Didnt receive email for check in.

No email for door pin

Highly recommended. If you're staying in Kokura, this is the place to stay. The location is great, close to the station, and the rooms are stylish and clean with a unified design. I'd definitely like to stay here again.

First of all, it's a 5-minute walk from Kokura Station when you don't have luggage, and a 10-minute walk when you do, so it's a little slow. This time, 3 people used one room, and the room was very spacious and the bathroom was also spacious and nice, including the bathtub! The bedding and other things were okay, but there was a small balloon left under the bed for some reason. And one inconvenient thing is that we used it for 3 nights and 4 days this time, and when we asked for a towel change using the check-in tablet, they said that they would only change it once per 4 nights, and they said that they wouldn't change it. There's a coin laundry on the first floor, so you can wash your towels there and dry them, or take your own! Or, when you see the cleaning staff walking around the hallway, ask them to change them for you. They'll change them anyway! Other than that, it was okay.

The hotel is in a convenient location, very close to Kokura Station. The room is spacious, the toilet and bathroom are separated, and the wet and dry separation is great. However, the check-in process is a bit cumbersome~~

Close to Kokura Station Room condition is very good. It is comfortable at about 10 pyeong. Cooking utensils are provided and there is a bathtub. However, it is unmanned, so you may get a little lost at first.

This is the first time I've seen such a spacious accommodation in Japan. The facilities were clean and it was great that it was not too far from the festival site, which was the purpose of my visit to Kitakyushu. I'd definitely consider visiting there next time I go to Kitakyushu.

I went on a family trip of 4~ My kids are all grown up, 3rd year of high school and 2nd year of college, but the beds are big, so it's enough for a family of 4 First of all, the price is cheap and the room is big and the facilities and cleanliness are all good I asked for new towels the next day and they brought them a lot, so I was grateful I heard that check-in was difficult because the reservation number that is often mentioned in reviews did not match but if you just enter the reservation number that comes in the email you can check in right away and there were no problems at all Anyway, I'm very satisfied with the accommodation~~♡

The room size was spacious and the staff was friendly, so I was able to rest comfortably. It would have been better if the floor had been wooden instead of carpeted.