Silver Lake Resort

Ever since they were bought by Capital One Vacations the service at Silver Lake has been in decline. Rooms are not ready by 4:00, front desk managers explanation is "it's raining" !?? No phone in room to call front desk to request missing garbage can for kitchen, bedding for sofa bed, and tissue for bathroom. We have been coming here for 15+ years, and can really see the decline.

Late check in Early check out Room never got served 4 days Bathroom was dirty Shower head leaked

The remote to the master bedroom TV was not working because it was for a smart tv. The flatscreen on the wall was not a smart TV. I called the front desk and maintenance came immediately. Within 30 minutes, I had a brand new LG Insignia tv on the wall. The staff was very nice, helpful, and professional. This resort is a timeshare. They offer $200 to do a tour when you check in. I told them I was not interested and the guy said ok, no problem. Never called or harassed me one time! I will stay here in the future.

We had a wonderful time! I would give it full stars had the floors been washed in our unit. Both of our feet were black after walking around our unit. Might I suggest to management that they invest in one gas barbecue for use. Charcoal is inconvenient and not practical for travelers coming from airport or driving there.

Horrible stay. On the second day my wife noticed one of the couch cushions had a brown streak which was definitely feces, whether human or animal. We went to the reception to notify them of the issue and they offered a Visa gift card which had some of the numbers erased, which we only noticed when came time to use it. We had to go back to advise them of that, and we were provided with another one, which also did not work. They blamed it on the fact that Universal Studios did not take prepaid gift cards, but it did not even work in their own convenience store. All in all, we had to go to the reception at least once a day to try and fix the issue. I have stayed in several dozens of hotels throughout the world in the last decade and this is by far the worst. I stayed in hostels that cost a fraction of the price that were better than this.

Check in was easy, but this is a time share community so expect that offer for the pitch. We had Disney plans for our entire stay and did not bite. The villa was clean and comfortable, but there is no ice machine in the hall to refill our cooler because the kitchens have full refrigerator/ freezers. This resort only provides room service on checkout which suits us fine, but if one needs daily coffee bring your own. My wife is impressed that the unit has universal design elements that would be beneficial for wheelchair users, as she works with para-athletes. Our building was by the resort back gate and there was insufficient parking to accommodate all the guests staying in the two buildings across from one another. We had our own cart to transport our luggage and cooler, but others may find this complicated having to make multiple trips between building and car without luggage carts, both to unload and then to reload on check out. We also found it most unpleasant to have Housekeeping at our door precisely at 10 a.m. on check out, effectively timing us as we prepared to take our things out to load our car which took ten minutes; note the parking situation above. Yes, he did show me the time on his phone as I exited the unit, 10:08...Overall, it was a comfortable unit and close to the entrance to Disney's Animal Kingdom, but I'll think twice before rebooking here.

First off the room we got was not what was pictured in the ******* listing. I should have researched closer but it was listed as a kitchenette but it’s a standard small room with a microwave and mini fridge like any other hotel room. Housekeeping doesn’t come, you can call for extra towels but they will charge you for toilet paper if you need anymore than the roll (that was half used when we got there) that’s already there (also we stayed 6 days so no extra toilet paper or clean towels was a little excessive for that long of a stay) They’ll harass you when you get there to check in and during your stay to do a time share presentation also. The location is fine decent, the rooms could use some updating for the price. There’s a security guard when first come in but I was only asked 3 times out of about 30 while coming in what building I was in or anything else so that was kind of useless. I wouldn’t stay here again just for the fact of the room wasn’t what I thought I was getting and the deal with no housekeeping etc.

Unfortunately, my family and I had to leave the room after staying there for one night. We vacated the room that next morning and went and got another hotel room at another nearby resort. The room at the Silver Lake Resorts was filthy. That room had insects in it and was dirty. Even when we had the maintenance and housekeeping managers come to the room they even admitted that the room was dusty and dirty.

Room was clean, large and quiet. Property was within a 20 minute drive to all the parks. The only thing we didn’t like was before getting our parking pass we had to listen to a customer agent convince us to go to a breakfast for a presentation and if we went they promised us money. We had a very busy schedule and canceled. They offered us more money to come but we did not oblige, we were not in any way interested in hearing about time shares. So warning - before getting your parking pass you will most likely encounter this.