Guest User
August 20, 2023
This can be a 5 star hotel but chooses to stay on low level. If you are looking for comfortable and luxurious, go somewhere else. They have a nice pool area and beautiful views but so many things are not thought through to make it a good hotel. We took the executive sweet with private pool in the new building but here's the catch: The beds are not really comfortable ( don't get me started on the pillows) - if they can provide comfortable pillows and a better, bigger bad, that would elevate the sleeping experience. The AC is very loud and close to your face so, you can imagine. The private pool is kind of not working because there is a protective layer around it which really hurts the buzz and beauty of it all. The outside area has no fan or air flow, the entire thing is not designed at a smart level which will allow it to be a 5 star experience. The food is just nothing special or tasty and when you get breakfast and dinner, you have to pay for water at dinner. There is no AC in the food area or the hotel in general and the showers for guests who are leaving is in very poor conditions. The outside pool area needs a lot of fixes and much better shade. This hotel has all the elements of becoming a 5 star hotel or at least 4 but they lack the experience and knowledge to do so. If you go there, keep your expectations low. The service by the way - is actually pretty great!!! To summarize- if you come to this hotel keep in mind it's a 3 star hotel - for a 3 star hotel it's really nice but remember- 3 stars and not one more.