My family and I stayed in the family room at the Black Horse Inn in Northallerton from the 6th to the 9th of July, and I can honestly say the level of customer service we received was nothing short of exceptional—truly unlike anything I've experienced before. I've travelled extensively, staying in some of the most luxurious seven-star hotels from Dubai to New York, but the care and hospitality at the Black Horse Inn surpass them all. Jake and Dave, in particular, went above and beyond to ensure our stay was as comfortable and enjoyable as possible. From the moment we arrived, every detail was thoughtfully attended to, from the welcoming coffee and juice at the start of our trip, to the beautifully prepared breakfasts, and the special care taken with our luggage. Nothing felt too much trouble; every request was handled with genuine warmth and efficiency. The inn itself is absolutely charming. A lovely, quaint setting full of character. I was particularly impressed by the thoughtful touches throughout the room, such as the hot chocolate, the carefully selected toiletries, and the décor that perfectly complemented the overall theme of the inn. Everything from the curtains and cushions to the bathroom hooks felt curated and intentional. Who would have thought such a rare find existed in a small town like Northallerton? Thank you from our hearts!