Hotels Near CSS Neuse II in Kinston

I've stayed at this hotel twice in the span of two weeks due to business trips. Both times I visited there was a weird smell throughout the hotel, but I booked again because I had no issues checking in and the beds were nice. My mistake. I walked in and the same smell was there, but ignored it due to the closeness that the hotel provided to the company I work for. When trying to check in I was informed the card on file needed to be on hand or I needed an authorization for for use. Again, I had been booked previously at this location a week and a half previous to this stay and had never been asked this before. I informed them of this and the desk attendant just repeated herself that I needed the card on hand or an authorization form. Offered no solution to the problem, didn't try to look up my stay beforehand to verify I had been here before or explain the reason for the inconsistency. I ultimately had to call a manager to come to the hotel with the card. Upon informing her she allowed me to check in before they had arrived. Desk attendant was rude although she tried her 'best' at a fake pleasant customer service voice. Won't be booking here again.

Was always a good hotel in general. Room housekeeping was good and the reception staff were friendly and helpful. However I was really really disappointed on 3 points: (1) No Laundry, got sent next door to Holiday Inn to wash the clothes myself! (2) No fresh breakfast and buffet was poor, only tried once and then went to Waffle House the other days (3) We were uncomfortable watching the large Cockroaches running around the sitting area and up the walls near reception, it made us all nervous about the rooms - so went to other restaurants and bars the other nights. It is fair to say I will begrudgingly have to try another hotel on my next monthly visit and try to find one suitable for the guests that work for my company.

Good environment, good service, good breakfast, recommended, will choose to live here next time. The front desk staff was very polite and warm. The hotel environment facilities also make people feel very comfortable. The location is also in the center.

Definitely a -5!!!! Stayed at Fairfield Greenville July 30th - Aug 2nd 2022. Would have paid for my stay from May through priceline. Arriving at the hotel on the 30th @2:31am I met the clerk who checked me in he stated that my room was on hold that i had to pay $680 + $80 holding fee. I said to him I already paid because the rep said i couldn’t get the room unless i paid he kept saying no no no I say yes. At this point i’m very sleepy for traveling for nearly 24hours so i handed him the card where i was charged a total of $760 Keep in mind I paid $504.00 already through priceline. So i visit the front office the next morning after checking my bank statement where I met a different gentleman at the desk checking the system he say oh yes & he’s sorry he’ll need to get his manager because there is multi stuff needed to be done to refund me what was charged at the hotel & that he’ll return a call back. Taking my phone numbers & I left the hotel for the day return shortly after 10pm that night not a call received I stop at the front desk where I would met a next clerk who Identified himself as Mr.Lee front office manager & said he wasn’t aware of this matter thinking to myself how did they do a hand over if the front office manager wasn’t informed about the guest being charged twice for one room. He then search the computer system & asked if i sure i use my name to checked in & if i was sure my room # was 407 Confused i was like what ??? who else name would I use & I paid with my card & was asked for identification. That’s when it became clear the level unprofessional was at a all time high. He apologized & then assured me he sort it out & also return a call back. Waited but there was no call. So I Call back where i would speak to a different rep this time a female where she apologized & stated that I had charges & giving me a different room number & cards attached to my name. Checking my bank statement where I was charged again this time $241.83 furious at this point Where i clearly stated that they need to check the camera system at the hotel I stayed in room #407 & they would be able to verify my activities at the hotel if they checked. Calling again this would be the 12x where I would speak to the next manager after going back & forth with him it was clearly he wasn’t understanding & thought he was correct shortly afterwards he said he’ll have all the funds return & i should give it until Monday which would’ve been the 8 August 2022. It’s now 16th of August 2022 & I have yet to receive my money. Sent both Jayne & Lee emails & left voice messages. They both have yet to respond since we last spoke. All i want is my funds what was charged at the hotel again after paying through priceline. It’s beyond frustrating & I’ve been more than lenient with this group of ppl. ( Spoke to Lee about 7x, Jayne 1x, Shai 2x, another male rep 3x). Call the hotel again today & spoke with a female name Shai (second time) She is the only individual who genuinely