MacDonald Hotel & Cabins

The staff is exceptionally welcoming and friendly, providing fantastic service. Guests praise the spacious, clean rooms and comfortable beds. The central location allows easy exploration and access to stunning views.

Faulty Towers 2 We arrived early and tried to book in and was told 3pm, that is fine 3pm it is, at 2.30pm we were allowed to our room (other party’s also) We fetched our suitcases from the shed outside, walked passed the stored caravans, outside is a mess and it’s the first thing you see We unpacked and ran a bath , no hot water, on asking the manager he said it was because everyone had checked in at the same time (so what). We did try to check in earlier (miraculously all the rooms were ready at the same time ) The Manager offered the camp site showers which we refused 😀 Breakfast was okay, no yoghurt as they had not had a delivery, orders for breakfast were either missing items or wrong, we just ate and left The manager did say he found it difficult to get a plumber( there were issues with the boiler ) he did offer me my money back if before 6 so he could re let my room ( with no hot water) Tip for Hotel You have a captive audience , you are on the WHW, charge more money and clean your act up and the hotel !

I have stayed here before and I don’t think it was quite as bad but its decline has been constant for last several years particularly the quality of the food but all round and now I just won’t use it. It is mainly the disparity between price and what you get relative to other places on the WHW for example. For my stay in KLL in July I’ve cancelled here and gone to a glamping pod nearby instead because I just think that £200+ amount for the standard they offer is a blatant rip off. Dinner was reheated from frozen mush, breakfast looked like it had been cooked days ago and reheated, the beer is uninspired when the area is packed with great craft beers, the staff communication is poor (although they seem pleasant), the decor is not tired it’s in a coma, the bedrooms are not clean, they are passable but I’m sorry my room had a fishy odour either cooking or worse. For half the price you’d shrug, fine. For the price they are charging it’s actually disgraceful. It’s under-investment, cutting corners, under staffed and lack of experience, squeezing margins, and it’s clearly a deliberate not neglectful strategy. It’s a trapped passing market. Yes the view is incredible. But my strong suggestion is go for a glass of something in the evening and then leave.