Crystal
December 16, 2023
This is the 2nd time we stay at this property. The first time was right after renovation. This stay was horrible and regretted choosing to stay here and having my sister in law book as well.
When I called before check in, I called provided my scenario that I would be arriving at 2am and was told I would be charged $40 for early check in and when I arrived I was told Preston was incorrect and it should be $50. The front desk lady argued that I didn’t provide accurate scenario. The first room given had dirty sheets on the bed. The y moved us rooms. The new room had a terrible AC/Heater. The heater almost started a fire. The next day they sent maintenance early in the morning which woke us up, after an 12 hour drive. Only to tell us, he would fix after we checked out!!! Then the restroom bathtub would not drain. It was a mess to say the least. I will not recommend this comfort suites nor will we stay here when we visit!