Guest User
December 3, 2024
Stayed here a few times but this was the first time with our 8 month old. The cot provided had no mattress at all (images attached) and when I asked at the desk, the staff agreed it wasn’t the best and couldn’t do anything to assist. The mattress that was provided was just the lining on the bottom of a travel cot with a bed sheet over the top (basically wooden plates with no padding). The room had someone else’s sock on the floor when we arrived, as if the room was not even cleaned properly. The kettle was broken with metal pieces inside, which was not helpful as we needed to provide bottles ready for our baby. After coming back to the hotel later on for our second night, our card stopped working and we couldn’t get into our room. There was a queue at the reception desk with other issues occurring. So this delayed us more to get our key card sorted. All of this wouldn’t have been much of an issue but we were here for 2 nights for £156. Very unhappy with our stay here and would not recommend staying if you have a baby with you.