Premier Inn Newton Abbot

Easy to find,plenty of parking,quiet in reception,so checked in , and very friendly on reception next morning on checking out.We come here a couple of times in the year,we always choose this premier inn,town quite close and railway station nearby and a large Tesco opposite,great to grab snacks and petrol

The hotel itself is really nice and very comfortable in the Premier Plus rooms. The on site restaurant let the place down though with a very limited menu and portion size. When I went to make my morning cup of tea I found that there was no normal or decaff tea so I had to get some from reception on my way back to the room from reception where I was told that for some unknown reason they are not provided in the Premier Plus rooms, so my advice to anyone who uses one of these rooms to pick them up when checking in.

Well I will start with the bad things first because thankfully there weren’t many. 1. There was one staff member (a young girl) in the restaurant who deemed it more appropriate to be on her phone to her friends rather than working. We also noticed she seemed to be either on her phone or outside with her vape pen. Not very professional. There was no offer from her of additional drinks, we were left to our own devices once we received our mains. 2. The restaurant menu was lacking. There are 5 options on the menu, and most of these weren’t even available because they had no food stock. We decided to go elsewhere for dinner on our second night. On the bright side, we really enjoyed breakfast and there were plenty of options of different juices and cereals as well as cooked food. However, the hotel side was much more positive. We paid for the early check in option and were greeted by a smiley woman on reception who explained everything about the cleaners not coming in unless we asked for them (which we didn’t need for only two nights) and that there was somebody available to help on the desk all day and all night. We really liked this as most Premier inns we stay at they only have machines to check you in. We had an issue with our air conditioning later in the evening which a nice gentleman on reception sorted for us quickly and efficiently. The room (we booked a premium room) was spotlessly clean and we enjoyed the chocolates and water provided. It is our understanding that the hotel is due for some renovations soon which are desperately needed, particularly in the restaurant. The room itself was perfect but the common areas look worn and dated. Overall we had a good stay and were happy with the price we paid, but we do not recommend the restaurant and the teenagers running it.