Kilima Safari Camp

While the hotel may look nice with its private cottages and a lovely pool, do not be fooled. This place is run by dishonest management, and the staff have a history of stealing money from guests’ rooms. Unfortunately, we became victims of this – €600 was stolen from our locked safe in the hotel room. The money was taken in specific amounts from three different wallets (€150, €150, and €300), leaving just enough so that we wouldn’t immediately notice. If we hadn’t needed the money to pay for our safari, we might not have realized it was missing. This was a terrible experience, made even worse by how the manager treated us. He refused to take the theft seriously, never apologized, and even acted as if we were making the story up. They also refused to contact the police, forcing us to do it ourselves. In Kenya, where police don’t have vehicles, this meant we had to personally bring officers to the hotel. To make matters worse, the manager treated the police officers better than us—inviting them to dinner and trying to convince them that we fabricated the entire story. We have absolutely no reason to invent such a serious situation. Losing €600 completely ruined our plans—we missed our safari and had to spend the day at the police station. This theft has caused us significant stress and financial hardship for the rest of our trip in Kenya. We demand an immediate resolution to this matter. Until it is resolved, I strongly warn others to AVOID staying at this hotel!

I had a disappointing experience at the hotel. The service was poor overall. The rooms were located very far from the main amenities, which was inconvenient. There was not enough drinking water available, and I also experienced water leakage in the room. Despite raising a complaint about the lack of hot water, no assistance was provided even after waiting for 45 minutes. In spite of asking to speak to manager, he didn’t show up for 30mins after the assurance. I expected better service and responsiveness from the staff.

The Lodge was built some time ago, but maintained very well. It‘s location 1 min from Amboseli Nat‘l Parks Main Gate is perfect, as many elephants move westbound in the morning, so your early morning safari will give you perfect wildlife viewing from the first second. Staff here is exceptionally friendly and the Glamping tents are very clean, stylish and spacious.

Our stay was ruined by theft from our locked safe—€600 was taken in a way that we wouldn’t immediately notice. The management refused to take responsibility, didn’t apologize, and even implied we made it up. We had to involve the police ourselves, only to watch the manager treat them better than us. This experience cost us our safari and caused serious stress. Until this is resolved, I strongly advise against staying here. DO NOT USE THE IN-ROOM SAFETY DEPOSIT BOXES – THEY WILL STEAL FROM THEM WITHOUT RESETTING YOUR CODE AND THEN MAKE YOU LOOK LIKE A FOOL.

It was really good, the roots were very crean and pretty. There is Internet only in the reception but it is enough. The personal was really kind and friendly. The food was nice. Everything was good. There are monkeys in the lodge and during the day we were able to see warthogs, zebras and gazelles inside the lodge.