Guest User
June 26, 2024
Booked hotel for one night, received a call the next day askeling was there anything the hotel could do for us before our arrival, I requested a quiet room, lady said no problem. Arrived at hotel, put on the third floor and no lift in the hotel. For two OAPs this was ridiculous. Room was at the back of the hotel. Very dated decor. Dirty carpets, torn curtains (see photos), bin not emptied after last guests flies flying around the bin). Guests next door switched on fan or shower at 11.50pm. Rang reception at 12.30am to say about noise, they rang back to say guests were not answering the door. Reception rang again at 12.40am asking could we move to another room, absolutely ridiculous and we not the problem. Fan finally switched off at 8.50am the next morning. Breakfast didn't provide cereals, juice, jams and the pure minimum of food. Never seen the like of it before. I've paid the same money for other hotels and had a much better experience. Certainly will not be returning. Very disappointing. A lot of work needed to upgrade this hotel to bring it up to standard.