Killington Mountain Lodge, Tapestry Collection by Hilton

Checked in from Tuesday to Thursday while skiing in Killington. It was perfect. Outdoor hot tub was great. Buffet breakfast was excellent

On Friday evening there was a leak in the upstairs great room by the dining area next to the pool table. When we alerted the desk they said it’s fine. We had to say no it is running water-not a drip they took notice. The next day the leak was through to the down stairs lobby. This issue Continued all weekend. Forcing them to cancel breakfast on Sunday and Monday.The fireplaces never were turned on- when asked they said they did not get their wood delivered. We understood the pool was unusable but the hot tub was working. The problem was there were never any towels available to ripple coming out of a heavily used hot tub. Leaving guests standing in the great room dripping wet, making the floor wet(where there was no working fireplace)guests aside from ourselves were Frustrated- everytime people asked for towels the staff member rolled his eyes like it was a giant inconvenience. Sorry it’s not green but people are cold and wet! His Attitude was poor. Baseball cap, tall with glasses. There was a black out Saturday evening where there was a slow response from the staff with the exception being the bartender who proceeded to put battery candles on each table for all the guests she was good. The elevators kept breaking, during checkout they did not work nor did anyone offer assistance to carry out luggage.I called 4 times to speak with the managers and kept getting the run around. The last person was rude and hung up on me. It’s run down but has potential. Poor service.

The hotel was clean especially for being a pet friendly hotel. It was nice to come back to a comfortable stay after a day on the mountain, Although the bar service was subpar and the hot tub was only open 1 out of 2 nights don’t let that discourage a stay here! Very convenient and within walking distance to restaurants and bars.

I have stayed here multiple times and I love how clean this place is. One thing that was unpleasant however was that we were given one of those rooms with a door that could open into the room next to us if we were traveling with a bigger group. This door made it literally feel like the random people next to us were in the room with us. They must’ve been drunk because they were being so loud and were throwing up which was VERY unpleasant to hear. I was also woken up by them at 5:50AM. My boyfriend was also not happy that there was a skylight in the room directly over the bed with no shade on it as this woke us up due to the sun shining in our eyes. Not the best experience. We got stuck another night because of the snow storm but decided to stay somewhere else for the night.

Experienced blackout, elevator breakdown, irresponsive and rude staff at the hotel. Also the hot tub uses massive amount of bleach that will ruin your swimwear. They’re always out of towel for the tub.

This used to be a great hotel. Recently was bought by Hilton and the lack of management is obvious everywhere. They have hired clueless kids that cannot get the job done. Food at the breakfast area runs out and cannot be renewed even if there are only 2 to 3 tables to manage. The area of the lounge is kept without heat, and you need your ski jacket to tolerate the cold inside the hotel common areas (bar, billiard area). They have only one person to service and clean all the hotel rooms every day. If you look under the sink, there is accumulated filth. They used to have a shuttle that facilitated the transfer to the ski area. That’s gone. The hotel is in a great location, but it’s going downhill fast

Front desk staff was very kind. Coffee bar attendant was slightly off putting, would love the self serve coffee instead.