Guest User
September 22, 2024
Booked the junior suite plus 3 course dinner and B&B to surprise my partner for her biggie birthday. The arrival was good, very impressive staircase, staff friendly and professional, it promised a nice stay. The junior suit was good, but a bit dark and extremely hot the AC did not work, we had to open the 2 windows to get fresh air in the middle of the night. I told at reception about the birthday and putting a candle on the dessert, the dessert 🍨 came with no candle or nothing, a big disappointed for me, my partner did not know. While the staff were nice, sadly the dinner was a HUGE DISSAPOINTMENT. They gave us a set 3 course meal menu with 3 poorly chosen options no fish . I had the Confit pork Belly with black pudding, well it was a big brick of dry pork and black pudding with a burn crust . I couldn't eat it it was truly awful. My partner had the Carrot and goat cheese mousse, but it was not a mousse, it was a white soup at the bottom of a bowl. COOK should go back to le cordon bleu school and practice how to do a confit and a mousse as it was really bad,my partner try jus a bit of the starter but texture and taste were wrong and the 5 hazelnuts were rancid. Then, we both had the chicken and mushroom, on been place at the table il look promising,a good size breast, but the same as the starters it was sooooo dry (both) no jus or sauce, we could not eat it, we brought it home for the doggie, still not eaten in his bowl, the creamy mash was very nice and the ice cream we both chose for dessert was sublime. The breakfast this morning was a nightmare 😫. It took 45 minutes to get served and when the food arrived we could not believe our eyes when we saw the top of the scramble eggs burned, as they had been left too long under the bulb warmers. I had ordered a 2 egg omelette and was served a 3 egg omelette and 2 fry eggs beside it. For a minute I though someone was going to appear and say...you've been framed! The omelette was burned on the top too. The young staff was all over the place, they didn't want to look at the guest because everything was taking so long to come out, even to get another pot of tea we had to wait 15minutes. Big huge DISSAPOINTMENT the food part. It took 1 hour since we had arrived for breakfast. Its not OK to have 1 toaster for a full restaurant I counted 40 people where we were sitting having just 1 toaster. If you called yourself a4 star luxury hotel you need to work harder, training the younger staff. When we left the receptionist did not even asked how was our stay 🙄. I did pay close to €300 for an overnight stay an I feel totally robed of my money as its not ok to apologise for a badly done job after the hotel keeps the money.