Butler House Reviews
Butler House
16 Patrick St, Kilkenny, County Kilkenny, IrelandView Hotel Details
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1 night
Butler House Guest Reviews
4.5/5
Great
40 review
Verified reviewsLocation4.5
Amenities4.5
Service4.5
Cleanliness4.5
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Positive reviews(35)
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Negative reviews(5)
Guest User
Stayed in Aug 2024
Other
Posted on Aug 30, 2024
I love going for lunch in this beautiful hotel . Soaked in history . However , lately I ordered a toasted special which was inedible . Cheap bread not suitable for toasting and burnt at the edges . Hardly any filling . It was served on a small plate with salad and chips . The plate was way too small . The young man who served us was very friendly and swift to serve us . When I spoke the the man on reception about the toasted sandwich . It was obvious to me that he didn’t want to be accountable . He asked me if I wanted to report it to the chef myself . I am writing this review because I know the receptionist isn’t going to pass on my comment . I hope Butler House will revert to its normal standard . The soup was good .
767randyg
Stayed in Aug 2024
Couples
Very Good
Posted on Aug 21, 2024
The room we had at Butler House was very nice. Large with garden access. Nice sized en suite. It was showing a little age under close scrutiny but nice all the same. The location was convenient to all we planned on doing in Kilkenny. The breakfast was plentiful, offering hot and cold options. All that we had were enjoyable. The staff was very friendly throughout our stay.
Response from Property: Many thanks for taking the time to leave such a lovely review. We are delighted that you enjoyed your stay with us. We value all feedback on our guests experience with us and I will pass on your comments to our management team. We hope we can welcome you back to visit with us again.
Chris S
Stayed in Aug 2024
Couples
Outstanding
Posted on Aug 14, 2024
Kilkenny is a quaint small city and Butler House is an ideal location from which to explore. All members of staff were welcoming and helpful. Our room was spacious and clean. Breakfast was superb with a wide variety of options and a breath taking view of the garden. On site parking was a bonus.
Response from Property: Many thanks for taking the time to leave such lovely comments. We are delighted that you enjoyed your recent visit with us. I will pass on your lovely feedback to all the team. We hope we can welcome you back to visit with us in the futurel.
Rachel P
Stayed in Aug 2024
Family
Posted on Aug 4, 2024
This was our second time here. The first time we loved the hotel. We had a lovely room with a view of the gardens. This year the staff was lovely but we were given a dark and dreary basement room with a view of a wall two feet away. If you stood on the window ledge you could see the sidewalk above. You couldn't tell what the weather was like from inside the room. It was noisy because it was under the reception area. We heard people walking above us. The price was the same as the garden-view room we had the other year because, we were told, it was a large room. If you book this hotel make sure to ask if the room is in the basement because you don't want it. Go to the Pembroke Hotel next door. It is lovely and the staff there is also nice.
creidshort
Stayed in Jun 2024
Couples
Outstanding
Posted on Jun 8, 2024
An absolutely beautiful stay in accommodations with a history. The room was clean, comfortable and quiet. The breakfast was delicious with a lovely view over the grounds. The grounds connected to the castle nearby and was overall incredibly well located for exploring Kilkenny. I would not hesitate to stay here again.
Response from Property: Many thanks for your lovely review - it's so nice to hear how much you enjoyed your stay with us in Kilkenny. Hoping we'll have a chance to welcome you back to Butler House again.
Michael R
Stayed in May 2024
Couples
Very Good
Posted on May 27, 2024
Wonderful hotel in Kilkenny. Good location right next to the castle. Our suite was excellent. Morning breakfast was delicious and the staff were very friendly. Very happy with our stay here. The view from our room was over the beautiful garden.
Response from Property: Many thanks for your lovely review - we're so glad that you enjoyed your time with us so much and hope we'll get to welcome you back to Butler House again soon.
Guest User
Stayed in May 2024
Other
Very Good
Posted on May 22, 2024
We enjoyed our two-night stay at the Butler House. The rooms are huge. We had a lovely king bed, sitting area, and entry foyer inside our room. The bathroom was updated, clean and large. The large windows overlooked a quiet street. The courtyard and gardens behind the hotel were manicured and refined. A short stroll through the courtyard takes you to the Kilkenny Design center: a great little nook of artisans and shops. Beyond that you will find the Kilkenny castle, where a recommended guided tour awaits. The Butler House is centrally located and service at breakfast was excellent. If the room's price was a bit lower, I would have given a higher rating.
Guest User
Stayed in May 2024
Other
Posted on May 5, 2024
On 2nd May my husband and I stayed in Butler House room 78 on 3rd floor. The room had a fabulous view of the walled garden and Castle. Unfortunately it didn't turn out well for us. We were kept awake for the night by a continuous noise which seemed to be coming from the other side of the wall and sounded like someone was scraping the wall to get through. We could not contact reception as the phone was not connected. We checked bathroom for taps dripping etc but we could find nothing . This noise continued all night until 6am. In morning I told the gentleman on reception about our experience and he apologised but didn't comment. I asked if they had complaints about this room from previous guests but he said he wasn't aware as this was his "first week". At this point feeling exhausted we paid the bill and left. There is an obvious issue with this room and I certainly would not recommend anyone staying in it until the fault is dealt with.
Guest User
Stayed in Apr 2024
Other
Outstanding
Posted on Apr 26, 2024
Wow! When I walked in my room, I was awestruck. The first thing that struck me was the size of the room and the ceiling height - so spacious, then it was the beautiful plaster work on the ceiling. When I stopped gaping at that, I noticed my view of Ross Castle through the three huge bay windows. It isn't often a room is impressive and comfortable. A wonderful place to relax after a day of sightseeing. Before we headed out in the morning, we enjoyed an amazing breakfast. I will definitely stay again if I get to return to Kilkenny.
Guest User
Stayed in Apr 2024
Other
Outstanding
Posted on Apr 26, 2024
We had a lovely and peaceful lunch. Table overlooking the beautiful gardens. The House is just lovely and the staff excellent.
Guest User
Stayed in Apr 2024
Other
Very Good
Posted on Apr 25, 2024
I only strolled around the Gardens, and sadly I couldn't spend as much time there as I otherwise would've liked, but now I know it's a guest house too I know where I'd like to stay if I return to Kilkenny! The gardens are absolutely beautiful and free to wander around - so much lush greenery, designed specifically for pollinators. The central pond, covered in lilypads, is a beautiful feature. There are a range of interesting shops in the old stables showcasing Ireland's craftsmen, and a small museum with local art. Butler House also offer afternoon teas and other goodies, and there are many spots (both picnic tables and traditional benches) to sit and just take in nature. While I didn't eat there, a couple of folks from my coach tour did and said the food was superb. If you've been to the Castle and are visiting in the springtime, nip over the road and take some time away from the hustle and bustle.
Guest User
Stayed in Apr 2024
Other
Outstanding
Posted on Apr 19, 2024
We booked a family suite, and the kids were thoroughly impressed :) The gardens are lovely and our youngest had a good time looking for the various fairy doors that were there at the time. Super easy walk to the castle and downtown Kilkenny. The room was great, and breakfast was even greater, sorry we were only able to spend one night!
Guest User
Stayed in Apr 2024
Other
Posted on Apr 2, 2024
Overall a nice hotel in a good location but I was glad to be there for one night only. Pros: - Central location walking distance to all major touristic attractions, restaurants. In the middle of all the buzz :) - Very good size bedroom, separate bath + shower, very comfy beds and pillows. - Free car park - Nice little Easter egg hunt in the garden for our daughter who got a goodie bag upon completion - Lovely gardens - Nice lady at reception Cons: - Bedroom located in the basement with windows giving to a wall. With the reception above our heads it was impossible to have a very much needed nap with the sound of the very loud footsteps.. Same thing in the early morning... At this price tag, that was just not good enough... - We got a spring offer from the hotel's website which included a welcome coffee with a sweet treat (on top of the coffee making in the bedroom). This was never offered to us so we had to go and ask for it. The young receptionist didn't seem to know what we were talking about even when showing her the email confirmation but a nice waitress took it upon herself to serve us a nice cup of coffee in the bar area.. It was very much needed after we weren't able to have our nap due to the noise! - Breakfast: You have to book a time the day before.. We were offered 8 or 8.15am.. Rather early for when one is on holiday but as our daughter is usually an early riser we said it was fine.. She however decided to sleep in that morning and so I went down to ask if we could go a little later.. The lady didnt seem that happy about it so we reluctantly woke her up and went down around 8.30. The restaurant was literally EMPTY.. We were there for a while and only another table showed up... I REALLY wished we could have slept more... The breakfast was generous and good.
Guest User
Stayed in Mar 2024
Other
Outstanding
Posted on Mar 25, 2024
Perfect location with historic roots...the Butler House connects to Kilkenny Castle, the shops in the old stables and the gardens. But again, it is the staff that makes it so special. From the moment we arrived and were given a personal tour of the hotel, we knew we had made the right choice in booking here. At the end of each day, we enjoyed our wine in the hotel lounge and ieach morning, we enjoyed a hearty Irish breakfast. We stayed here at the start of our Irish travels and it was the benchmark against which we compared other hotels...We highly recommend a stay here!
Guest User
Stayed in Feb 2024
Couples
Outstanding
Posted on Feb 13, 2024
From the moment we were greeted at reception we knew that this hotel was something special. The reception staff welcomed us to the hotel and made us feel at ease straight away. Any question we asked about the location of cathedrals and restaurants were all answered with ease. Their knowledge and love of Kilkenny was evident. Our room was updated without loosing the old world charm. Bedroom lovely and cosy and a huge deep bath. Biscuits, tea and nespresso machine in the room. After spending a busy day and night out on the town, we were looking forward to returning to the hotel. The bed was so comfortable with extra soft pillows. We slept like babies. The hotel was so quiet at nighttime. We had a room that overlooked the gardens. We woke up to the sound of birds chirping, a rare thing in a city hotel. After a lovely refreshing shower, and the softest plush towels, we headed down to breakfast. Where again we were greeted by the good natured breakfast staff. My husband ordered a gorgeous full Irish breakfast, I opted for the French toast option which was delicious. there was a huge breakfast menu to choose from. We sat and ate looking out at the gardens and Kilkenny castle in the distance. We had a lovely chat with the lady who served us as my husband enquired as to the possibility of a ghost in the hotel due to its age. Nothing was too much for the staff of this hotel. More importantly they seem to love their jobs and working in this hotel. You can see that they take great pride in the hotel. We really didn't want to leave. It was the best stay we've had in Ireland and believe me, we have had many weekends away. I would highly recommend this hotel for any occasion. Can't wait to return when the flowers and gardens are in full bloom. The weather was cold and damp but we left this hotel with a fantastic warm feeling which was simply down to a fantastic hotel, but more importantly fantastic staff ,which is quiet a rare thing unfortunately these days. We were fully rested and refreshed after our stay. Can't wait to return.