From the moment I walked into the reception area, I was greeted with excellent service and friendly staff. The receptionists were super warm and helpful, and the housekeeping staff maintained my room impeccably. A special mention goes to Bosco from the laundry depar**ent - his responsiveness and dedication to providing superb service was undeniable. I had a lot of clothes and all were returned in perfect condition. He truly exemplifies what top-notch service should be. The room that was allocated to me was beautifully decorated and had a cozy, welcoming vibe to it, which made my stay even more pleasant. As for breakfast, the variety was impressive and it catered to different tastes and dietary preferences. What stood out for me was being informed that the meat served was halal. Despite there being no signage to indicate this, it was heartening to see that the hotel was mindful of its diverse clientele. Overall, the whole experience left a lasting impression on me. I can't recommend this hotel enough! cant's wait to be back to Kigali latter part of year , and definitley Ubumwe Grand will be my top choice!