Ecoair Apartment Hotel

Stayed for one week in this great hotel that has a beautiful garden. The rooms, which are actually flats, are very spacious and well-equipped. The entire staff working there was lovely. Thank you very much!

Rooms are spacious, clean, quite nicely designed and well equipped (kettle, fridge, toaster, oven, microwave, kitchen unit, TV, reasonable WiFi, hot shower, mosquito screens on windows, etc.). It's very convenient that there is a cafe and restaurant on site and that staff will deliver the food to your room. Service was excellent 5/5. All the staff were very polite, helpful and eager to please. Coffee was really good 5/5. Food was ok: 3/5. There were power outages and Wifi interruptions on two days during my stay, which is understandable because repairs were being done, but frustrating as it interrupted my work. The room could have done with a proper desk and work chair. Also, there should be a power socket extender provided in the kitchen, because it was impossible to plug in any of the appliances without unplugging the gas detector (which then beeps incessantly at you). The lock on my balcony door was not working (which isn't the end of the world because you're in a secure compound in a safe part of town, but this should be fixed). Finally piece of constructive feedback – the hotel should stop staff from walking down the back / side of the hotel as a) there is no proper path there anyway and b) they can look directly into your room if you're on the ground floor and this is a bit of an invasion of privacy. On the whole, I was happy with my stay and I'd stay there again.

I'm from Uganda. I had a one week stay at this property for a meeting at our regional office based in Kigali. The hospitality i enjoyed was i think best to none. The tidiness and quietness was incredible.

I’ve stayed in a few hotels in Kigali - from expensive to budget - and Ecoair is hands down my favourite. The staff are friendly, apartments are big, clean and comfortable. Excellent experience all round