Kigali Serena Hotel
1 night
Rooms and Guests
1 room, 2 adults, 0 children
All Properties in Kigali
Kigali Serena Hotel
No.3 of Premium Hotels in Kigali
KN 3 Ave, Kigali, Rwanda
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With a stay at Kigali Serena Hotel, you'll be centrally located in Kigali, within a 10-minute drive of Kigali Convention Centre and Union Trade Center. This luxury hotel is 1 mi (1.6 km) from Ntarama Church and 1.6 mi (2.6 km) from Club Rafiki.Show More
We Price Match
4.2/5Very Good·Cleanliness: 4.2
All 52 Reviews
Amenities
Golf CourseOutdoor swimming poolSaunaSpaMassage RoomFitness RoomPrivate ParkingFreePriority airport pick-upCar RentalBar
All Amenities
Surroundings
Airport: Kigali International Airport
(11.9 km)
Landmarks: Kigali Conference and Exhibition Village (KCEV)
(180m)
Landmarks: Belgian Peacekeepers Memorial
(180m)
Map
Rooms
Guest Reviews
Policies
Services & Amenities
1
Prime Rooms
1 King bed or 2 Single bed
Has window
Free Wi-Fi
Non-smoking
Refrigerator
Wi-Fi in room
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7
Standard King Room
1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Check Availability
7
Deluxe Rooms
1 King bed or 2 Single bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Refrigerator
Minibar
TV
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2
Standard Twin Room
2 Single bed
Has window
Free Wi-Fi
Non-smoking
Refrigerator
Wi-Fi in room
Check Availability
8
Executive Suite
Bedroom 1:1 King bed
Free Wi-Fi
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Check Availability
1
Deluxe Twin Room
2 Single bed
Has window
Free Wi-Fi
Non-smoking
Refrigerator
Wi-Fi in room
Check Availability
6
Superior Rooms
1 King bed or 2 Single bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Refrigerator
Private toilet
Wardrobe
Check Availability
7
Standard Room
1 King bed or 2 Single bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Refrigerator
Private toilet
Wardrobe
Check Availability
2
Deluxe King Room
1 King bed
Has window
Free Wi-Fi
Non-smoking
Refrigerator
Wi-Fi in room
Check Availability
2
Junior Suite
1 King bed
Has window
Free Wi-Fi
Non-smoking
Air conditioning
Bathtub
Refrigerator
Minibar
Check Availability
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Guest Reviews
4.2/5
Very Good
52 reviews
Verified Reviews- Cleanliness4.2
- Amenities4.2
- Location4.2
- Service4.2
Average for similar properties in Kigali
AI Summary
Centrally located with excellent facilities, the accommodation offers diverse breakfast, spacious rooms with balconies, and friendly staff. However, some guests found the dining options limited.
Guest User
May 26, 2023
Our room is equipped with a large outdoor balcony. Although my friend’s room does not have a balcony, it is equipped with a living room, which is much more comfortable than ordinary standard rooms. The front desk of the hotel is very enthusiastic and helped us make an appointment for a driver to go to the national park. The airport pick-up service is also very good. The breakfast buffet is very rich. For dinner, I ordered grilled pork chops. It was delicious, and the tip is included in the meal price. The fly in the ointment is that the driver asked us for 60 dollars after booking the car from the hotel to the airport on the return trip, but the front desk told us that it was only 35 dollars.
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Guest User
November 5, 2024
We stayed here twice for one-night stays before and after our visit to Five Volcanoes and the gorillas. The hotel is very comfortable - the bed felt lovely, and the shower had nice water pressure and plenty of warm water. Dinner and breakfast were included in our stay (other than drinks, even soda, which was a bit of a hassle when we checked out). The food was served mostly buffet style and was very good quality - we especially enjoyed the variety of breakfast options. There wasn't anything really within walking distance; we had to drive for our tour of downtown and other sights in Kigali, but there was a convenient ATM just across the street.
Guest User
October 6, 2024
For a hotel charging £200 per night, the room was dismal. From a misaligned toilet seat to broken cupboard handles, dirty kettle, bed head and carpet, this was disappointing. Although staff were charming, it took ages to get anything fixed- getting a kettle took two hours! Kigali is fast becoming a tourist destination- it’s a lovely country with very friendly people but this hotel was a let down. For our conference, we had to move to another hotel because the internet did not work.
Guest User
September 15, 2024
We have been visiting Rwanda for over a decade and despite all the new hotels that have come up, we have always stayed at the Serena Hotel. The hotel has great dining, spa , pool and an excellent facility for hosting events. Strongly recommend the hotel.
Guest User
August 14, 2024
a city center hotel that's tops. Spacious rooms with great amenities. Quiet location. Terrific and extensive food bar that offers everything imaginable. You can sit outside and overlook the courtyard and pool that is surrounded by lovely plants. Attentive staff. when we returned to this hotel a week later and had lunch the music was way too loud and made it almost impossible to have a conversation.
Passenger20111256303
August 8, 2024
The crew were very good, the room was very good, as was the restaurant. However, another colleague and I ended up being overcharged. I've sent 3 emails to hotel staff asking for an explanation / refund of the extra charge, and no one has cared to respond. I've been waiting for over a month for a response, and I've included several emails of staff without any response. The amount wasn't trivial and it seemed to indicate an extra night stay that I was only able to identify based on my calculations.
secalpgniog
July 26, 2024
This is a pretty and comfortable hotel in a nice location. The room is large and pleasant. The staff is kind and accommodating and grateful that you are visiting Rwanda. While we were there, a pianist was performing near the lobby, which was quite lovely.
Guest User
July 10, 2024
This place is magnificent. It is beautiful a short walk from the very safe city center of Kigali. We walked down there to get an idea of the city and were amazed how friendly the locals were ,how safe and clean the city is - a real gem. The hotel buffet breakfast and at night was delicious with incredible variety , the rooms spacious and very comfortable . The staff were all excellent . A 5 star feel to this hotel and its beautiful grounds .
Property Policies
Check-in and Check-out Times
Check-in: After 14:00
Check-out: 07:00–12:00
Front desk hours: 24/7
If you will arrive outside of check-in hours, contact the property in advance
Child Policies
Children of all ages are welcome at this property.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
Cots and Extra Beds
Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
Breakfast
TypeWestern, American
StyleBuffet
| Age | Fee |
|---|---|
Adult | Buffet:US$15.00 (approx. NZD 25.46) per person |
Additional breakfast fees are not included in the total and need to be paid at the property.
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Property Description
- Opened: 1999
- Renovated: 2011
- Number of Rooms: 116
With a stay at Kigali Serena Hotel, you'll be centrally located in Kigali, within a 10-minute drive of Kigali Convention Centre and Union Trade Center. This luxury hotel is 1 mi (1.6 km) from Ntarama Church and 1.6 mi (2.6 km) from Club Rafiki.
Pamper yourself with onsite massages, body treatments, and facials. You can take advantage of recreational amenities such as an outdoor pool, a sauna, and a fitness center. This hotel also features complimentary wireless internet access, concierge services, and babysitting (surcharge).
Stop by the hotel's restaurant, The Milima Restaurant, for lunch or dinner. Dining is also available at the coffee shop/cafe, and 24-hour room service is provided. Relax with your favorite drink at the bar/lounge or the poolside bar. A complimentary continental breakfast is served daily from 6:30 AM to 9:30 AM.
Featured amenities include a 24-hour business center, limo/town car service, and express check-in. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Make yourself at home in one of the 148 air-conditioned rooms featuring minibars. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Pamper yourself with onsite massages, body treatments, and facials. You can take advantage of recreational amenities such as an outdoor pool, a sauna, and a fitness center. This hotel also features complimentary wireless internet access, concierge services, and babysitting (surcharge).
Stop by the hotel's restaurant, The Milima Restaurant, for lunch or dinner. Dining is also available at the coffee shop/cafe, and 24-hour room service is provided. Relax with your favorite drink at the bar/lounge or the poolside bar. A complimentary continental breakfast is served daily from 6:30 AM to 9:30 AM.
Featured amenities include a 24-hour business center, limo/town car service, and express check-in. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Make yourself at home in one of the 148 air-conditioned rooms featuring minibars. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Services & Amenities
Most popular business facilities
Golf CourseOff-site
Outdoor swimming pool
Sauna
Spa
Massage Room
Fitness Room
Private ParkingFree
Priority airport pick-upAdditional charge
Car Rental
Bar
Restaurant
Café
Priority airport drop-offAdditional charge
Meeting RoomAdditional charge
Multi-Function Room
Business Center
Children's Pool
Babysitting ServicesAdditional charge
Tour/Ticket Service
Currency Exchange
24-Hour Front Desk
Wi-Fi in Public AreasFree
Luggage Storage
Outdoor swimming pool
Spa
Fitness Room
Bar
Restaurant
Meeting Room
Multi-Function Room
Restaurant
Restaurant
No additional info available
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