Premier Inn Kidderminster

Clean comfortable. Accessible room excellent for elderly Mum. Lovely breakfast, Tracey friendly and helpful . Parking in adjacent car park easy and only £6 for overnight. No hassle

Arrived early unable to get in. Eventually someone replied on intercom that we couldn't come in until 3-00pm,this was 2-35pm. After a 2 hour car trip,not what I wanted to hear. Glad it wasn't raining or snowing! Surely we could have been allowed in and waited in bar area? How did they know our actual room was unavailable? Reception on 4 th floor.A 96 step walk up!!! There are 2 lifts,one hasn't worked for ages. The lift that does work takes 1 minute to go from Ground Floor to 4th Floor. Premier Inn are so proud of this they have a cartoon of a tortoise climbing stairs in the lift itself. I would feel very concerned if I was in a wheel chair when the Fire Alarms went off. There are notices telling you not to use the lift if the Fire Alarms sound. You would be literally stuck in the middle of a fire,with no means of escape. Surely this is illegal? Room adequate. Had to book for Evening Meal.Why? We turned up early for pre - dinner drinks place practically empty. Had to wait for one of the two staff working, to guide us to our table. As he was doing so he reeled off all the unavailable food items we couldn't have. Felt a bit sorry for this guy. He was trying to attend Reception,take orders and deliver the food to tables. Everyone dining had to wait for him to finish a task before he could deal with the next guests requests. This is ludicrous. In fact a few guests,came to Reception,and after waiting and waiting just went away. Eventually got served,ordered Fish and Chips. Told there would be a 20 minute delay whilst the fish would be ready! A 20 minute delay for a fish to be cooked in a Professional Kitchen? Were they going to catch the fish first? Food finally arrived,and to be honest was delicious. Ordered a second bottle of wine to take to our room after dinner. Oh dear! No bottle available in Bar fridge,fresh bottles in Store Room,but other Server has key and disappeared. Eventually second bottle appears,but obviously is warm. Well,just put it in ice bucket to chill,whilst we finish first bottle of wine,and our meal. No ice buckets! What?!! Second server takes warm wine into kitchen,comes out later as we finish and pay bill with chilled wine. Brilliant! Thank him very much,and very pleased with his attitude. Both these guys were rushed off their feet,and as a result Customers were made to suffer. Premier Inn Management need to sort these penny pinching ideas out. After all,Customer is King

Booked into this Inn for one night on our way to our holiday. WOW !!! The room was pristine, service was second to none and the restaurant was something else. All glassware and cutlery were so highly cleaned, no watermarks on either. Service was impeccable and the food was everything I hoped it would be. I would give this place my highest recommendation, first class.

What a lovely, interesting place to stay! I would definitely stay again. Rooms much bigger than your standard Premier rooms - my room had 2 massive windows with a lovely view of the canal and surroundings. There are multiple well-named shops all on your doorstep. Restaurant well adorned with pictures of the past history of the Mill and its other nearby structures. Food very ample and tasty with reasonable prices. Staff really nice and friendly. Only downfall, have to pay for parking £1.40 for 1 hour and £6 for overnight stay 4 pm - 10 am not too bad. 10/10.

Lovely big family room, plenty of space, and right next to pizza hut and mcdonalds, very central for shopping. The only gripe i have is lack of drawers/shelves for clothes in the room. Amazing staff, very patient with our autistic twin boys who liked to ‘help out’ at breakfast time, big shout out to the staff Jade, Sara (both) Richard, Tia, Paula and Adrian. You guys were amazing and Jack and Joe couldn't stop talking about you and wanting to see you all again

A very interesting reclaimed and renovated Mill building showing a lot of character and old features. However, the building arrangement is unusual with the reception being on the very top floor and a list that takes forever to get there (the second lift out of service). The staff are friendly but the food and facilities let the hotel down, almost suggesting that people would be reluctant to choose this hotel unless its a last resort.