Guest User
August 19, 2022
The worst hotel experience in years... *Note. Most of their Google reviews are fake and even include repetitions from the same accounts* In addition to the above, should they opt to respond to my review, it will likely be a series of untruthful proclamations....as that's how dishonest businesses usually act. I booked for 7 nights (5x on *********** & 2x nights via Agoda.com). I chose this hotel as it was away from the centre and had an appealing looking garden as I planned to work on some personal admin for 7 days, and didn't wish to leave the hotel's immediate area. Subsequently, I opted for a hotel which stated that they accepted debit cards (visa). When I arrived, there were some friendly individuals that were family of the owner, however, the manager and one of the younger children (yes, children work on reception) were extremely rude and offensively impolite. They then stated they couldn't accept visa as "their card machine was broken" - though they likely wanted to evade paying tax. I had no problem with paying cash, however, they would have to wait until it was convenient for me to leave the area to visit a bank given that I hadn't planned on leaving the area. It was their error and they should have taken responsibility for their errors and flaws. They, however, after the third day rudely approached me during breakfast (when there were other guests) and asked me for money - the teenager on the second occasion stating that "they use intuition" and sometimes because locals (I'm from the UK?) leave without paying, they were inquiring about when I would pay (calling me dishonest by default)?. I was understandably insulted by this and especially after the second time, I requested that the manager apologise for her poor decorum....which she never did. The "manager" has one of the most useless and nasty personalities I've come across amongst hotel staff in years. In addition to the above, the garden chairs were sticky with tree sap and swarms of ants when I arrived and which was the case for the first few days. The internet also didn't work for half of my stay and the bathroom stank of raw sewage for the duration of my first 5 nights. The breakfast coffee was little more than hot water, and the breakfast food itself looked as though it had been refrigerated for weeks with lots of soggy bread-based products. Though the room design was generally pleasant, the smell, poor internet and stupendously rude manager/teenager makes this place a no-go for anyone with standards. I wouldn't recommend this "hotel" to anyone. Some photos include chipped tiles which could harm ones feet in the shower, and some broken shower parts, alongside a toilet which is near impossible for a tall or karge person to use.