The Pier House Resort

Staff were friendly and accommodating to requests. Location was beautiful and close to a activities we enjoy. Ocean front room was perfect. Rain shower water pressure was amazing!

Fantastic stay. Levi at front desk was so accommodating. Showed me two available rooms and let me choose. Actually walked with me to the rooms. We weekend in the Keys every couple months,and it’s been a long time since we’ve encountered such friendly service. Kudos to Levi.  It was our first time staying at the Pier House. We will definitely be back. Thank You Pier House. We had a great time.

They say they upgraded us when we checked in, they stuck us in a room next to the bar which was loud until about 1 in the morning. The facilities were nice and close to everything. Be careful with your bill because they overcharge us everyday on our breakfast and lunch bill.

We always enjoy our stay at the Pier House. Their staff is attentive, professional and fun. We have enjoyed Jacko for years. One of the only resorts with a beach and our favorite part is for the past few years every afternoon a manatee swims by us at beach.

The bathroom was very nice. The rest of the room was just ok. The common hallway had trash on the floor for the entire weekend. Nobody swept the floor at all. For the money you pay there are better hotels.

Cons: Bed was very hard, no elevator for the building we were in, 1 beach attendant (where the snorkel stuff is) was very rude, breakfast options weren’t the greatest and you could only get entree’s in the price. Pros: Front desk staff was very friendly and helpful, the beach and pool area was very clean with a beautiful sunset view, convenient to any shopping and restaurants, our room’s location had a quiet area to sit in the balcony (surrounded by trees & not many people walking past)