The Pier House Resort

Fantastic stay. Levi at front desk was so accommodating. Showed me two available rooms and let me choose. Actually walked with me to the rooms. We weekend in the Keys every couple months,and it’s been a long time since we’ve encountered such friendly service. Kudos to Levi.  It was our first time staying at the Pier House. We will definitely be back. Thank You Pier House. We had a great time.

Front desk staff was very helpful. They really made a difference. Specious, quite and well appointed room. Amenities include a beach and pool, a bar, with food service and beachside service, nice restaurant, parking. Great location. Everything is nearby. We didn't need a car.

A Disappointing Experience That Fell Short of Expectations After reading several positive reviews, I arrived at the resort with high expectations, but unfortunately, my experience didn’t quite match the praise. On the first day, I headed to the pool area, only to find most of the lounge chairs covered with towels but very few guests actually using them. It was difficult to find a towel, and despite several visits from the waiter to nearby areas, I was overlooked. A similar situation occurred on my return visit, with no pool attendant in sight. After about 30 minutes, I was finally able to locate a staff member who helped me get settled. Once there, I noticed that the palm trees appeared poorly maintained, with dead branches hanging precariously—something that could pose a safety risk. While I appreciated the charm of the roaming roosters, it would have been nice if the grounds were cleaned more frequently to address the mess they leave behind. The biggest letdown, however, was the condition of the pool itself. The bottom was visibly dirty, with large patches of debris, and the pool clock wasn’t functioning—suggesting that upkeep of the area might not be a priority. Overall, while the resort has potential, the lack of attention to detail and maintenance significantly impacted my stay.

Staff is amazing. Rooms are amazing. Spa is amazing. Beach is amazing (for Key West) and the pool is great! I said amazing too many times :)

My Favorite Relaxing Week I have stayed here for a week each of the last few years and always look forward to coming back. The beach is very relaxing, the service attentive and the beach bar (and accompanying tunes) is great as always. The spa is terrific too. The rooms are a little dated, but clean and comfortable. Can’t beat the location either. Highly recommend!