La Concha Key West Reviews

Had a horrible experience with this hotel and would not recommend it until remodeling is completed. There was no pool, no fitness area and the AC didn't work properly. The room was 75 degrees and never cooled down. No one told us of these issues and was still charged the resort fee/destination fee. They did give a 30 dollar food voucher but the 2 days we used it we was charged an extra 30.00. We checked out Friday and no breakfast buffet was available so the voucher was worthless unless we wanted a cold item from there "store"

Great hotel and location.. BUT ... they are undergoing major renovations that were never mentioned... you will spend half your trip waiting for the 1 working elevator... and somehow there is no stair option... so we had to wait everytime... just to get to the second floor.

La concha is a beautiful & historic hotel in the heart of beautiful Key West. The location is unbeatable & the balcony rooms, while smaller than other standard rooms, offers excellent people watching & beautiful blue sky views. A parking space is included, which is great to have right on Duval & Fleming Streets. The staff was mostly very friendly, but the service level varied. At one point in our stay, the front desk went out of their way to make us a key card to use the microwave located in the conference room. When I asked to use it the next day, another staff member says there wasn't one in the building. I went & took a photo through the window to show him. He then said he could not grant me access as the desk had previously done. No biggie but a little frustrating. Our main issue with the hotel was HIDDEN FEES. Upon arrival, we were told we would be charged a fee of over $80 per room as a "destination fee," which was never explicitly disclosed & was certainly not fairly advertised. I asked about waiving this fee & the night desk said it was possible to check & see with day manager. The next day, they insisted the fee could not be waived & were unwilling to help with it further. I let them know I booked through a 3rd party prepaid, it said fees & taxes were included. They said read the fine print. They charged my card for the fees. Not being forthcoming and clear about the destination fee was the issue I had. And having parts of the hotel amenities, including outdoor areas, being closed off during the stay make this resort/destination fee more of a slap in the face. To highlight this point, the staff at this "destination" hotel warned us that if we see some stuff a little run down or not in operation, its because the hotel just got bought & things wouldn't get straightened out until the new company takes over. Also minor issues for such a pricey hotel included missing slats on the inner balcony door & similar minor cosmetic issues. Other than that it is a beautiful building & top-notch location. Overall the experience was very enjoyable. P.S. The awesome bar tender makes delicious key lime martinis!

Very bad

The blinds in the bathroom are a bit old. There is no socket where the coffee machine is placed. It has to be moved to a place with sockets. There are many parking spaces, but there is an additional fee. The breakfast has many choices and tastes good.

Best value for money in recent times. Think of a nice, clean place at the point of Key West. It was worth every penny. We only used the car to go to a more distant beach, but other than that, it was impossible to use the car. Quiet, delicious bed, completely renovated. They give free drinks and a 30 dollar daily voucher to use for food and drinks. They were surprised every time. Book with your eyes closed. Please note: Parking costs $35 per night. But if you go to a hotel further away, you will spend more than that to get there and back by Uber, in addition to not having the convenience of being connected to the island. I went with my wife and son, that is, I didn't go looking for crowds or chaos. It was great!

The location is very convenient, on the main street of Lao Cai. The hotel is a little old and the sound insulation is not good enough. The service attitude at the front desk is good and the communication is easy. The hotel has a parking lot with enough seats.

Love it! The staff is so accommodating and welcoming. The rooms have niiiice space, we didn’t feel smooshed together! The unannounced construction was a bit of a bummer…but we can’t wait to see the outcome!

Location is perfect. There were renovation activities….. drilling/ no water / elevator is too old. Rooms are perfect clean and tidy.

The newly renovated rooms do not provide storage for clothing. The shower floor was very slippery & was an accident waiting to happen. We were not informed that our breakfast was part of our stay. We paid $129.00 resort fee but only had breakfast the last day we were there after asking the waiter.

We stayed Monday through Saturday for Spring Break. Hotel was under renovation. Very clean. Friendly and attentive staff. Breakfast buffet with good food and fruit options. Pool was okay - pretty small, but with an upper level patio with bar, on 2nd level low rooftop. Rooms are decent size. Thin walls - could hear my neighbors tv blasting at night. The shower needed some sealant because water would leak while showering. Right on Duval St. - in the middle of all the action. Walking distance to everything. No need to rent a car or Uber around.

Located in Duval St, right on the spot: you can wake up in the morning (whatever the time it is) confortably and replenished, start walking around the Historic District, experience all the highlight attractions of Key West, sunbathing everywhere, take some Mojitos, Piña Coladas, Daiquiris, IPAs and draft beers at will, talk to amazing, beautiful nice people all around, enjoy live joyful rock music playing in almost every block and feeling good all the time! Relaxing, having good food and drinks and feeling yourself back alive! 24/7

The amount of noise with their remodal, the front desk was rude. The valet Richard was the absolute best!!!

The property was under construction. It was loud and noisy. The rooms are super small. You can hear everything In the next rooms. The staff was sub par. Check in and check out was super slow.