Ginnungsgagap
May 9, 2024
First of all, I measure them on their 5* claim and the “Suite Royal”. Positive: nice view over the city and that we get our money back for the two nights we didn’t want to stay longer. Neutral: breakfast buffet- but by far not 5* Hotel standard. Negative: As we arrived with our taxi right at the former red, now grey carpet, no one appeared to help with the heavy luggage. Nobody was visible so after 2min. I carried the stuff by my self. Entering the lobby a young guy showed me with his finger a place: „you can put there“. Not even asking to help. - The Hotel is surrounded by construction sites and a noisy highway. Our room was in the state of slow disintegration. balcony was locked ( due to security issues they said- I think because of cleaning). The Suite wasn’t clean: in the living room were crumbs of rice cookies, on one toilet staines of urine although there was a band claiming “disinfected” and because the furniture was completely out of dark wood imitation, you could see the remains of the last 20 guests: greasy fingerprints, sticky rings from tea glasses and a crooked lamp.