Savannah L
May 30, 2025
I didn’t expect a lot from this hotel due to the previous reviews! The only thing the place has going for it is that the staff are friendly, the hotel is clean and that’s about it! When we arrived the reception area looked lifeless, no one around apart from 1 receptionist, this was about 9:30 so wasn’t even late! When we got to our rooms they were very dated, but they were clean! The mini bar in the rooms is barely a mini bar you get 1 bottle of water for the length of your stay and that it, it is not refilled everyday.When we woke up on our first day, when we put the shower on it came out in like a yellow/urine colour, we put this down the the pipes not being ran through as the hotel had only been open a week however the water should have been ran through until clear in the whole hotel! When we went down for breakfast we were disappointed at the inadequate selection of food there was, there wasn’t much choice and it barely got refilled if at all. Some of the food tasted okay but some of it was inedible! We realised very quickly on our first day that most of the facilities that were advertised were closed, this includes things like the arcade room, indoor/outdoor gym, Italian restaurant, no ice cream at snack bar as advertised. The entertainment was almost non existent we didn’t get offered even half of the activities which were advertised. The ‘snack bar’ was literally a sandwhich and that was it. We asked for someone to come and look at our aircon as it wasn’t working and they said that it doesn’t get put on until June, apparently it’s hotel policy however they had it on in the restaurant, we asked for a fan and they couldn’t even provide us with that! When in the restaurant we came across lots of dirty plates within the clean ones which we were expected to fish through to find a clean one! The pool was dirty, there was a line of scum which went the whole way around the pool, aswell as there being debris in the pool even straight after it had been cleaned on a morning! Most of the sunbeds around the pool were either dirty or broken. The pool toilets were blocked and dirty for most of the week with only 1 working! There was only 2 bars open however there is actually 4 bars all together in the hotel they just weren’t in use, the glasses were tiny I’d say at the most 250ml max! There was no cleaners in communal areas even including the toilets near the dining area where there was an awful smell coming from!The curtains especially in the lobby bar and restaurant had a yellow stain on them. There was an infinity pool advertised and this was also non existent, as neither of the pools were infinity pools! There was also an awful sewage like smell on the beach when then spread to the pool area! This hotel is more of a full board than an all inclusive!