Best Hotels in Kents Hill, United Kingdom

Nice hotel, nice and good rooms, friendly receptionist guy(Raj) but only problem is the car park unavailability

Stayed here on business for a week last week. Overall, rooms are well sized and clean with only a few signs of maintenance needed. On my first night I tried the in house restaurant. It was cold, deserted and smelt distinctly of frying in old oil (an aroma more suited to a fast food outlet). Just as I sat down, one of the few other customers collared a waitress to remind her he'd ordered 50 minutes ago. I made my excuses and left. Next evening, I returned to the hotel to find my room unserviced. On challenging this with Reception, they apologised and explained that I should have been asked on check in if I wished to have my room serviced (note to any management policy setters reading this: why would I not?? Surely that's SOP for an hotel). So I asked to be added to the service list. Returned to the room after my next business day to find the room one again unserviced. I visited reception (again) to be added to the list (again) but this time insisted that the room was serviced that night while I was out for dinner. Am back in the same hotel again this week. On check in yesterday, this time I asked for the room to be serviced daily. This week's room is again very reasonably sized and comfortable, no complaints there. BUT this evening I one again returned to an unserviced room. On challenging reception (second time in two weeks) I'm told that my name had not, after all, been added to the ”to do” list. Unlike last week, however, it would appear that Housekeeping has all gone home and nothing can be done. In fairness, a fresh set of towels was offered, but a set is already in the room. Let's be fair: this is not the Dorchester or the Ritz and so my expectations are set at a level befitting a reasonably modern, mid market chain hotel. So all I was looking for was cleanliness (tick), comfortable bed and room (tick) and normal room cleaning and servicing as a default setting (no ticks at all based on two weeks' experience). This surely deserves a rethink, Jurys. I remain distinctly unimpressed. You may also want to look at the lifts, at least one of which displays an alarming range of lateral movement at speed.

Great location. Great concept. Friendly staff. Very clean and comfortable bed. First time at Thistle. My room was personalised with a welcome message on my TV on arrival. Breakfast was good too. Will book again.

. Check in was ok but they didn’t inform me about the discount on parking if they validate your ticket on check out. Also check in and check out are not as stated on the website. UK.trip.com offered a brilliant discount but booking direct was over priced for this type of hotel Quite a spacious room but no fridge and no way to co Troy temperature. Very high beds and very, very soft pillows but beautiful linen and towels. Everything new and fresh. Really well situated for the theatre and nice walk very nearby.

I really enjoyed staying here with my work, I have stayed before but since the renovations the hotel really is beautiful now. I used the restaurant too and the food was great, the setting peaceful and the staff very good. I was served by someone called Candice (I think that was her name who was excellent). I have attached some photos of the food. Also if you’re away with work and also a cyclist, try and take your bike too as there are some lovely early morning river paths to cycle which start just outside the hotel. Perfect!

We stayed with two young children and my husband, who is disabled. We booked a two room suite which was a lovely size, little night lights in the twin room (nice touch) lovely bath (with grab rails for my husband. Twin sink, nice toiletries and clean rooms with comfy beds. I'm a Hilton Honours member and am very impressed in general with the Double Tree offering from the company. Breakfast was fresh, great variety, friendly staff, was personality. Very aware of my husband's needs too. Highly commendable. Just a couple things. * We got all the way to the room and the digital key failed. I called reception who asked me to come and get a key, when I said I had a disabled partner and children I couldn't leave, was met with 'you have to come back to reception' lesson learnt. Don't bother with the digital key. Ever. * The hotel needs to invest in smaller high chairs for babies. It was huge, took up space and was a bit dirty. There are lots of local eateries nearby and shops too for your convenience. We would come back here again!

It is located about ten minutes away from the station and about ten minutes away from the city center. The location is relatively quiet. The room is ok, the bathroom is a bit stained, and the shower facilities are not cold enough.

Arrived on a Sunday and the restaurant and bar closed at 6pm so I had to eat out. However the hotel front of staff were very helpful, polite and professional and made me feel welcome. Lovely lady on the front desk and later a gentleman after 6pm. They provided me with extra pillows and asked if I needed anything else. The bed and pillow were super comfortable and I had a fantastic nights sleep. The room was a little tired and would probably benefit from an upgrade on the following items; carpets, chair covering and Woodchip wallpaper, small bath let it down but everything else was fine and the room was super clean.

We stayed here for the night, had dinner as well as breakfast. The rooms are clean and well kept however the staff are indifferent and unwelcoming (aside from the cleaning staff). The owners son checked us in and wasn’t particularly welcoming. Neither of us can recall if he actually said hello. Either way, a cold reception. The bar staff are cold. Breakfast was a shambles. The young girl serving was really trying her best but is clearly being let down by management. No greeting on arrival. No clean glasses. A sorry looking cereal bar and we weren’t sure if the coffee cups were clean or not. For a B&B, you only have two things to get right but the breakfast experience is not being thought through. Upon check out, no one was around aside from what I assume was a female duty manager, who clearly doesn’t want to be there as there was zero engagement. Not the worst place I’ve stayed but doubt we’ll be back as you’re made to feel as if the customer is getting in the way. All in all a real shame because what you saw on TV is a million miles away from reality, especially when the owners son checks you in as cold as he does.

I was pleasantly surprised when I arrived. The decor inside is modern, stylish and tastefully decorated. My room was nice and well laid out. The colours really suited the space. It was very clean and tidy, as was everywhere else. The restaurant area was very clean with modern furnishings and a well organised place to eat & drink. The food was delicious, and the service was first class. I could have stayed there all week, but I was only there for one night. I regularly use budget hotels as part of my job and many other hotels in that price range could learn a thing or two about how to provide fantastic service at a reasonable price. Chloe, on the reception desk was lovely to chat to and very professional & polite. For me, it was a refreshing experience.