Extended Stay America Suites - New Orleans - Airport

A lot of cockroches …I asked them to send pet control and they never did…very bad experience for 5 days

Room was filled with roaches. Could not even unpack had to leave. Front desk said they would refund us, but have not seen it yet.

There’s two right next to each other, however we went to the wrong one first. You had to leave the parking area back into traffic to get to the other one, there no drive over. Once we gotten to the right one check in the other one called over i had left my favorite water bottle. She didn’t have to do it, but the lady walked it over! I did need it I thought that was special! The stay was really nice the staff was GREAT! I had booked two rooms but it was only showing one, then another lady asked did i placed the room in someone else name i did. It was found, going the extra mile means a lot to me and they went that extra mile. The rooms are basic and thats fine because you’re only sleeping there. The power had went out before we gotten there, it was back up however the elevators wasn’t working felt sorry for those that wasn’t on the 1st floor. As of this morning the elevator isn’t working.

The room had a very musty smell. They do not clean the rooms very good. Tons of trash was stuffed under the bed like food wrappers, drink bottles. The bathroom was the nicest area of it all. I will say nice showers, good water pressure and drainage unlike other hotels in the area

Smelly and musty smelling. The beds were the best thing going.

The front desk and staff were friendly and professional. They were awesome! The room we stayed in on the other hand had numerous small issues, AC was falling apart, missing lightbulbs, dirty (hair) in the bathtub. We were tired so instead of asking for another room we just cleaned up and settled in...

The room I stayed in was unappealing and had obvious discrepancies. The inside of the facility and the hallway leading up to my room were old and dated. What I got was definitely not what I was expecting from the photos that were posted on the website. I couldn't believe that I was paying over a hundred dollars for that room.

The front desk agent was wonderful! She was so friendly. I was disappointed in the condition of the hotel. It felt kind of sketchy.

There is rarely a front counter person. Someone is around in the back office area but I prefer an attendant at the desk to handle check in and check out. Also the kitchenette has nothing like dinnerware or cooking ware etc. was expecting at least a coffee pot and coffee in the room. But the rooms are clean and the hallways are quite. Grounds around the facility are clean and in order.