Guest User
January 31, 2023
Well apparently we should have read more into the reviews before booking this room because this was an awful experience. To start, while checking in with Charles, we were interrupted while speaking when trying to explain the names on the rooms we had booked. One of us had a confirmation for her room, but was told it didn’t exist. He was in the process of checking us in on the computer when another customer walked in behind us and politely said (while holding her room key) that her door did not lock. We probably should have left at that point. He was extremely rude to her and yelled “PATIENCE I’ll get to you in a minute.” Behind him on the wall there were room keys hanging out in the open. Not locked up or hidden from customer view. These are turn keys with a keychain attached. So anyone, at any time could walk in behind the counter and snag any of the keys there. Charles then told us that our room keys were in our rooms. He did not direct us to where our rooms were located. We had to walk through a parking lot that probably hasn’t been fixed in more than a decade. The building was run down and very uninviting. When we entered the rooms, there was an overwhelming smell of bleach. One of the beds was pushed out of place. The blankets on top of the beds were filthy. Covered in stains of who knows what. When pulling those back, the sheets were covered in hair and what looked like dirt. Disgusting. There was rotting food on the floor of the tiny kitchenette area. The bathtub fixtures were rusting and it appeared to be detaching from the wall of the bathroom. One light switch turns on the lamp in the corner and the tv. Separate switches have to be turned on to use the refrigerator and microwave. The air conditioner and refrigerator out off a very foul smell..so mix that with the bleach smell and you get an instant headache. Neither of the deadbolts on the doors locked, so again, anybody at anytime could unlock our doors by either taking a key from the office, or picking the lock. As three young women, this is a terrifying thought. We knew we could not stay there. To top it off, as we are walking back to the office, a cop slowly drives through the parking lot patrolling. When we entered the office we rang the bell 3 times before having to find someone to help us. It was one of the housekeepers who was sitting in the cafeteria area out behind the entrance. He explained that Charles had stepped out and didn’t know when he would be back. My sister explained everything I just mentioned to this housekeeper and told him we needed a refund because there is no way we could stay there. He was unsure of what to do and tried to say that the rooms were just cleaned. He then called Charles and told him the situation and Charles told him we should wait for him to come back so he could deal with it. My sister then explained that were on our way to a wedding and were already going to be late because of this fiasco. The man didn’t know what to do which I understand. It