Guest User
September 22, 2023
One of those hotels where you can’t help but think, how can they be so good at some of the guest experience and so bad at others. Let’s start with the good. The breakfast was spot on. The owners have also recently re-carpeted much of the place, so they’re putting money into it and the pub loos had also had a re-vamp and had some rather upmarket hand wash in them. All of which just emphasised how poor the offer was for those staying overnight. The rooms were decidedly compact, the double bed leaving little room for anything else, including space for cases and clothes. More noticeable after the re-vamp elsewhere was the tired looking bathroom, with not so much as a rail to leave your towel to dry. The handbasin had a pump action dispenser of the cheapest hand wash on the market…such a contrast with the stuff in the pub loos downstairs and we were supplied with two miserly sachets of combined shower gel/shampoo that weren’t adequate for one adult, let alone two. They were also meant to last us for our two nights stay. Let’s be honest, if you think it’s too much to provide even the most basic supplies for guests, then don’t bother. The young man who checked is in and seemed to be the only front of house member of staff when we ate in that night, was pleasant and welcoming, if a little disorganised. The woman running breakfast service on both days was speedy, efficient and a good host. The lady on front of house on our second night was the opposite, seemingly surprised that we might want to vary the time of our breakfast and it’s contents….yes, it’s one of those venues where you have to order the night before and specify when you’ll be down, to the nearest five minutes. Her attitude was summed up by the fact she felt we were so dim as to not know our room was named after one of the lakes. To sum up, this is a pub that does accommodation, so you it’s never going ti be four star. However, if a business is going to take people’s money for lodging, they really need to up their game. Like I say, they get some things spot on, so it’s a real shame they come across as not caring about others.