Best Hotels near Golden Gems Jewellery Ltd, Kelowna

We stayed here earlier (when it was known as Kelowna Inn & Suites) and came back to stay here again after the name changed to what it is now. We loved the room we stayed before and wanted to stay in the same room. The front desk personnel were nice enough to let us have the room that we were almost sure to have stayed in several years ago. The room appeared renovated as it no longer had the jacuzzi. We had no issues with that as absence of the jacuzzi made the large room appear more spacious despite the furniture in the room. Out of the furniture what we didn’t like was the round table. It was flimsy and somewhat unstable. The breakfast time period (6am – 10am) was very useful particularly for those who wanted to leave early in the morning. A hearty self-serve breakfast was offered that consisted of cereals, breads, bagels, muffins, boiled eggs, butter, cheese, honey and an assortment of jam/jelly. We liked the breakfast. This hotel provided good value for money and we enjoyed our stay here again !

The hotel is near the airport, the quality of facilities is very high, 5 stars, very close to UBC University, there is a free shuttle bus, there is a supermarket shopping nearby, a little far from the city center, about 13 kilometers. Halfway up the mountain.

Brand new, tons of parking, great customer service, breakfast served the staff due to COVID and which was surprisingly good especially for a hotel breakfast, there was work/study nooks and tons of breakfast seating on main floor. Everything was clean, the location is nice as a lot of new construction has taken place nearby. Mini fridge & microwave in room. Nice bathroom amenities and charging ports throughout the room. Desk chair comfortable enough and height adjustable. Only “con” was one of the blankets in our room had a lot of holes and a friend had some staining or (perhaps iron or dryer marks?) on her sheets. I’d happily stay here again.

Stayed for a month. When I booked the room in advance, I was told it would be $1500 plus $500 for deposit. When I arrived, they told me it was $1800. I’m from Ontario, so I had no choice but to pay extra. They insisted they told me that was the price but it’s false. I had a unpleasant surprise when they called me on the 28th day and asked if I was checking out. There’s 30 days in a month last time I checked, but not according to these guys. I was happy to pay an extra $300 to stay at a proper hotel for my last 2 nights, this place is the absolute worst stay experience I’ve ever had. They do not care about you. They have no pride in their work or business. You can tell this is just about the money to them, nothing more. Do not stay here. Rooms are dirty, they don’t do daily service and when they do they use the old sheets and blankets. They’re completely unorganized. We ran out of toilet paper one day and asked for a spare roll, they flat out denied us. They told us it wasn’t their responsibility to provide that. The steps going up to the second floor are EXTREMELY slippery, both me AND my girlfriend slipped and fell down their stairs, my girlfriend is covered in bruises from her fall. The staff simply didn’t care. If I could vote zero stars I would. All of the good reviews are either bots, fake accounts or related to the owners. Absolutely trash motel, do not waste your money here.

I stay here once or twice a year when I come to visit family, and usually, it's great. It's an older property and needs a refresh, but it's still (was) my favorite place to stay. This time tho, I'm not feeling the love No mobile key available - had to phone to ask where it was. Hotel did not reach out to advise it wasn't available although there had been known Issues Asked for a room on a lower floor one week before reservation and told when I checked in there were none available, which is I believe due to the mobile key not being available on time. Front desk staff not accommodating at all about it. Microwave in room unplugged Stain on the bed Beds hard as a rock Pillows are so soft, if you like a harder pillow be sure to bring one. One of our nights, there was a ton of kids outside running and hollering in the front of the property. Had to call down to the front desk and even then, it took over 45 mins before it stopped. Take my advice and get a room on the backside of the property. Breakfast no longer included, very disappointed. I'm probably being a bit picky because I'm used to such a great experience. Pretty disappointed this time but the extra ducks from the staff made me feel better

My husband and I needed a place to crash after my best friends' wedding. I arrive at 3:50pm for check-in and the woman behind the desk says ”Check-in is at 4pm - so in 10 minutes” a little shocked by her response I go outside to wait. My husband who was not in the wedding arrived separately and went into the lobby through a different door assuming I'd be checking in - he sees some other people checking in and so he decides to get in line behind them. This is all still before 4pm. She must have started checking people in as soon as I left for her to be almost done checking in the people ahead of my husband by the time he got in line. The room itself was clean, the bed was comfy enough. No problem with our actual stay. Just a very unfortunate beginning. Then, after checking out with a very grumpy other front desk worker the next morning, we realized we forgot something in the room. We called in and were promptly told that we were not allowed back into the building once we had checked out, and that IF anything is found, housekeeping will bring it to the front desk at the end of their day - which we all know, is 4pm. We don't live in town, and we explained as much, and would really like to just retrieve it now. The front desk staff told us there's nothing they can do and again IF (not when) anything is found, we can call back at the end of the day to see if it's turned up at the front desk and organize for it to be mailed to us. Of course we didn't trust this very inhospitable front desk staff at this point to do anything of the sort, so we drove back to the hotel and housekeeping retrieved our item for us with no issue. Could not believe the level of hostility from the front desk at every opportunity. Would NEVER return, and never recommend anybody stay there unless there's literally no other option.

More satisfied, the price is reasonable, will choose next time

My wife and I stayed here for four nights on our tour of western BC. I will start with the good points of this property. The location can't be beat; right on the lake and a short walk to the beach, many restaurants, shopping, etc. The grounds and common areas are really nice and well kept. Our room was very spacious and we had a nice view of the lake. Check in was quick and staff seemed very helpful. There is a little store on site with a Starbucks which was very handy. pricing was ridiculous in my opinion: $ 5 for a donut and $ 12 for a small fruit cup? As others have mentioned, parking is $ 30 / night which is a little steep for a small town (we paid less in downtown Vancouver) and the resort fee is a joke. You have to pay it whether you use the amenities or not, so for us, our $ 80 (four days at $ 20 / day) got us two free cans of beer and $ 20 off a very mediocre meal in the restaurant. I think they'd be far better off burying the $ 20.00 into the price of the room. The disappointments: air conditioner in our room was very loud, furnishing were a bit dated and showing some age and the wifi was slow; almost unusable at times. At nearly $ 2,600 for 4 nights, parking, taxes, resort fees and one sub-par meal included, everything about your stay should be exceptional. If back in Kelowna, we would definitely consider staying here again, based mainly on location.

I had stayed at the TownePlace hotel in December and then again in January. My first visit was good but unfortunately our TV was not working. It was really late when we turned it on so they couldn't fix it. But they were kind enough to try and did offer a second room, which we declined. We still loved the hotel and wanted to give it a second chance. My eldest son has a tumor in his brain that needs to come out. So our visits are stressful. I did email ahead of time and asked if they could just make sure the TV is working, when we arrive. At check in, we received a nice warm welcome to an upgraded room, a welcome bag of goodies, with a card and they even programmed the TV to say ”Good afternoon Christine” This was such a nice touch!!! This hotel knows the importance of customer service. If you are in West Kelowna, for leisure, business or medical reasons, I would highly recommend The TownePlace Suites by Marriott, for a great place to stay!