Kelapa Dua Hotels with Wi-Fi

Checked in at 2 pm sharp, our family suite room only has 1 window facing to another building. Other than that, the room is okay. Breakfast for a four star hotel was quite complete, there were Western, Chinese, and local food. Overall experience 9/10

Where do I begin? The entrance to the hotel is impressive—gleaming, well-maintained reception areas and spotless toilets, truly reflecting the 4.5-star rating. The reception staff were excellent—friendly, accommodating, and genuinely warm in their service. The facilities themselves were solid, offering a well-equipped gym, engaging fitness classes, a decent-sized pool, and reasonably priced food and drinks. Overall, the amenities were good, and I had no complaints on that front. However, an extra fold-out bed was an added cost (about half the price of the room), though they did offer a discount on it. Unfortunately, things took a turn when we saw the room. This was nowhere near a 4-star standard—more like a 2-star experience. While it's cheaper compared to places I stay in Australia, it was still twice the price of accommodations nearby, which makes it feel overpriced for what it is. The lady at reception could only offer us two room options, both of which were in poor condition, so we opted for the lesser of two evils. This was a disappointment in terms of service. The room itself had a number of issues. The hot water barely worked—either scalding hot or ice cold, with no middle ground. The room was dirty, with visible damage such as switches hanging off the walls, poor patch-up jobs, and mold on the ceiling. It was simply unpleasant, as you can see in the photos. This is supposedly one of the best properties in the area, but it felt like they have a monopoly here, given the lack of competition nearby. The air conditioning unit made a horrible noise and had an unpleasant smell. Overall, the room was tired and in desperate need of renovation. One last thing to note: if you're traveling with children, be cautious when it rains—the tiles at the entrance get incredibly slippery. Would I recommend this resort? Based on the room quality and the price, unfortunately, I can't recommend it. I won’t be returning in the future.

Staff are all great from security to bell to reception to room cleaners. Only big issues are pool is indoors and unheated -so water freezing cold-could not use , breakfast was Chaos with not enough staff tables not cleared so nowhere to sit and nobody apparently in charge and stale bread ( Croissants and coffee however were very good).

Stay at the vega hotel for the location, just walking distance 700m to summarecon mall😍 price reasonable There a swimming pool too. ,

Standard wise I would say it’s closer to higher end 4* hotels. One of the better options if you’re around this area 👍🏻 hotel exterior looks good and view from room is nice too! Have to compliment the bathroom amenities. Love their room slippers (it’s diff from usual) and though I didn’t get to try out their bath bomb and salts, they actually provide it for free to customers. Their bathtub area looks like those meant for spa use. If you’re interested in that you can check it out

Nice hotel in the middle of Gading Serpong. It is near to Sumarecon Mall Serpong. The breakfast is variative and delicoius.

This is my second stay at this hotel, it's worth for me return again next time, everything in perfect and I left my passport they help me secure and kept it until meet me up and return. I totally not aware my passport left behind, really appreciated the security and good services provided by counter staff. Thankfully to them.

The service quite good, check in-out smooth, breakfast menu not so variatif, saved by the indomie stall which is always great. Parking area quite enough but lil bit narrow when u have to take to B2 n B3. Room space quite big, interior still clean and new.

It's good that I come here often, the swimming pool is really small, but overall for budgeting hotels or transit, it's ok

Very clean apartment, with a big shopping mall downstairs, close to the highway, convenient for travel