Hotels in Kelapa Dua

"We stayed at Episode Hotel Gading Serpong as a family with three kids, and it turned out to be a wonderful experience. From the moment we arrived, the staff were warm and welcoming, making check-in smooth and stress-free, which is always appreciated when traveling with children. The rooms are spacious, clean, and very comfortable. With three kids, space is always a concern, but the layout made it easy for all of us to rest well. The beds were cozy, and the bathroom was modern and well-maintained. One of the highlights was the breakfast buffet—lots of variety, from local dishes to kid-friendly options like pastries, cereals, and fresh fruits. Our kids especially enjoyed it, and it made mornings so much easier. The swimming pool was another favorite spot for the children, while we as parents appreciated the relaxing atmosphere of the hotel’s facilities and nearby conveniences like shopping and dining options. Overall, Episode Hotel Gading Serpong is a great choice for families. It combines comfort, convenience, and thoughtful service, making our stay both relaxing and enjoyable. We would happily come back on our next family trip."

"Where do I begin? The entrance to the hotel is impressive—gleaming, well-maintained reception areas and spotless toilets, truly reflecting the 4.5-star rating. The reception staff were excellent—friendly, accommodating, and genuinely warm in their service. The facilities themselves were solid, offering a well-equipped gym, engaging fitness classes, a decent-sized pool, and reasonably priced food and drinks. Overall, the amenities were good, and I had no complaints on that front. However, an extra fold-out bed was an added cost (about half the price of the room), though they did offer a discount on it. Unfortunately, things took a turn when we saw the room. This was nowhere near a 4-star standard—more like a 2-star experience. While it's cheaper compared to places I stay in Australia, it was still twice the price of accommodations nearby, which makes it feel overpriced for what it is. The lady at reception could only offer us two room options, both of which were in poor condition, so we opted for the lesser of two evils. This was a disappointment in terms of service. The room itself had a number of issues. The hot water barely worked—either scalding hot or ice cold, with no middle ground. The room was dirty, with visible damage such as switches hanging off the walls, poor patch-up jobs, and mold on the ceiling. It was simply unpleasant, as you can see in the photos. This is supposedly one of the best properties in the area, but it felt like they have a monopoly here, given the lack of competition nearby. The air conditioning unit made a horrible noise and had an unpleasant smell. Overall, the room was tired and in desperate need of renovation. One last thing to note: if you're traveling with children, be cautious when it rains—the tiles at the entrance get incredibly slippery. Would I recommend this resort? Based on the room quality and the price, unfortunately, I can't recommend it. I won’t be returning in the future."

"No shoes, no cleaning the next day, no replacement of bath towels the next day"

"깔끔하다 침구류에서 냄새도 나지않아서 좋았다 또 가고싶다 호스트의 피드백도 빨라서 굉장히 도움이 많이 됐다"

"Location is very strategic, close to shopping mall and business district."

"I'm a repeat guest here. The surrounding area is lovely, and it's incredibly convenient for both shopping and dining. Overall, it offers excellent value for money."

"Hotel is located near SMS mall. Just about 5 minutes walk away. The air conditioning unit broke down in the middle of the night. Technician came to repair within 15 mins after I called the front desk. Quite efficient given it was 3+am.. Anyway maybe its due to the long weekend (peak season) so the internet was poor and they ran out of towels at the pool. The hotel should also improve the quality of the liquid soap as it is too watery. Overall we were still very satisfied with our stay and will surely consider this hotel again if we want to stay in Serpong area."

"It's good that I come here often, the swimming pool is really small, but overall for budgeting hotels or transit, it's ok"

"Great location, next to hospital. Price very affordable. Size is enough for few hours rest and use the bathroom. Overall its nice."

"The hotel is quite dated and the rooms are small. The single-pane windows in street-facing rooms offered very poor sound insulation, and I was constantly kept awake by the loud noise of modified motorbikes from noisy youths outside. Breakfast was also quite mediocre. Furthermore, a deposit of IDR 300,000 was required upon check-in."