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Best Western Premier Ema Yew Lodge Hotel

Best Western Premier Ema Yew Lodge Hotel

3.8/541 Reviews
This was our 3rd visit to this hotel because of the spa facilities and the restaurant.I reserved our room over the phone, we went on Saturday 12th for my wife’s birthday, our nightmare started , on arrival we was told the spa was closed at no stage during booking we was told this I should have walked away then we decided to stay as we had made the 50 mile journey, we already booked our 3 course meal at marcos and was looking forward to it, our starters where buffalo chicken strips which resembled chicken nuggets when we pointed this out to the waiter he apologised our main meal was worse this was a shared mixed grill consisting off 2 pieces of chicken 2 small rack of ribs and 1 small steak to share we did have 5 cherry tomatoes as garnish absolutely horrible no wonder the place was empty Totally upset my wife on her birthday Never again would I waste good money On this hotel , they would have known if they told us about the spa we wouldn’t have booked so kept quiet ,we felt as though we have been ripped off the manager had no explanation and was more worried about what review I would leave

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