Relita-Kazan Hotel

So, my wife and I went to Kazan for the weekend and chose this hotel. The first impression upon arrival is that it is beautiful inside, friendly staff, but for some reason there is a security check at the entrance to the hotel. Otherwise, we didn’t have enough security checks at the airport. Oh well, then check into the room. We took a standard room. Overall not bad, large bed, quite spacious room, although a little stuffy, but an open window solves this. Then the adventure begins. I can’t sleep well all night because there’s a terrible itch all over my body. Initially, I didn’t pay attention to this, but when I saw that everyone had bitten my hands, I checked the bed and it turned out that there were bedbugs. The nice girl at the reception assures us that they never had them and that someone brought them. Well, okay, maybe, but when did you ever change the bed sheets? Or didn't they just change it? They gave me another number, smaller than the original one, but apparently without additional residents. They promised to move me to a better room when space became available. Well, okay, in general, I always dreamed of moving from room to room every day in a hotel. Thank you! They didn’t try to smooth out the impression in any other way; they could have at least added a couple of apples, but apparently they didn’t really teach good service here. Well, by the way, about the service. I would especially like to highlight the work of security at the entrance. This is just a miracle. People here apparently decided that working as a security guard is the most important job in the world and therefore you need to contact everyone every time a person enters the hotel. I especially note the work of my uncle, who at one in the morning on October 15, when my wife and I returned from a walk, first demanded my card. Then my wife. Although I told him that we live together. Then he demanded to be told what room we were living in and said that we couldn’t go up until he checked. Well, one last thing: if you are expecting delicious breakfasts, this is not the place for you. There are many delicious places in Kazan, it’s better not to waste your money. Breakfast here is very sad. In general, I don’t understand at all why the hotel has 4 stars with such a level of service, food and complete security guards. Yes, it’s beautiful inside, but it’s just a shell. I won't be coming back here again P.S. I'm attaching photos of the bites so that no one thinks I'm a buffoon

In general the hotel is not bad. Decent breakfasts, without a huge selection, but everything is delicious. We lived in the hotel for a week, so we can judge the quality of the stay. I liked the pool, but it seemed to me that the music there was too loud and not conducive to relaxation. The staff is polite. But there is one huge drawback, it is very poor sound insulation, you can hear it as if furniture is being moved around, everything rumbles from all sides, so if you want to relax and unwind during the day, you definitely won’t be able to do that. We lived in room 602. I won't go there again. For that kind of money we could do our best for our clients and provide them with a peaceful stay