Novotel Kayseri Reviews
Novotel Kayseri
Yenipervane, Kocasinan Blv. 161-1, Kayseri, 38110, TürkiyeView Hotel Details
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Novotel Kayseri Guest Reviews
4.5/5
Great
53 review
Verified reviewsLocation4.5
Amenities4.5
Service4.5
Cleanliness4.6
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All reviews(53)
Positive reviews(52)
Reviews with photos/video(7)
Clean and tidy(16)
Awesome stay(15)
Awesome rooms(14)
Convenient location(13)
Close to airport(12)
Easy to get around(11)
Perfect for business trips(6)
Quiet & comfortable(6)
Negative reviews(1)
Bernice Soo
Superior Twin Room Non smoking
Stayed in Sep 2024
Couples
10 review
Outstanding
Posted on Dec 2, 2024
Amazing front desk trying to help us set up food delivery app although communication was hard and not successful due to mobile number required. We end up go to nearer mall getting our dinner. Super comfy bed and super near to airport.
6/7
Response from Property: Dear guest ,We very much appreciate your comments regarding your stay at the Novotel Kayseri. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Nedim BAHARNovotel & ibis Hotel KayseriGenel Müdür / General Manager T. +90 (352) 207 30 00F. +90 (352) 207 30 10
SK12345
Superior Twin Room Non smoking
Stayed in Sep 2024
Couples
4 review
Outstanding
Posted on Oct 9, 2024
Hotel is clean and close to the airport which was important for us because we arrived late.
Response from Property: Dear GuestWe very much appreciate your comments regarding your stay at the Novotel Kayseri, It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Nedim BAHARNovotel & ibis Hotel KayseriGenel Müdür / General Manager T. +90 (352) 207 30 00F. +90 (352) 207 30 10
DevikaP
Superior Twin Room Non smoking
Stayed in Aug 2024
Couples
11 review
Posted on Sep 13, 2024
Hotel is in good location to airport which was purpose of our stay. Customer service needs improvement, no one said hello or helped with bags when checking in. Only during checkout the reception was nice when we requested taxi service.
Interior is a bit dated but everything is clean and was good enough for the stay. Even though on main street, rooms are quiet.
Response from Property: Dear Devika PThank you for taking the time to tell us about your experience at the Novotel Kayseri.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Nedim BAHARNovotel & ibis Hotel KayseriGenel Müdür / General Manager T. +90 (352) 207 30 00F. +90 (352) 207 30 10
Guest User
Superior Queen Room with Sofa
Stayed in Nov 2024
Family
1 review
Amazing
Posted on Dec 6, 2024
I had lovely experience, they are very helpful and kind.
Response from Property: Dear guest ,We very much appreciate your comments regarding your stay at the Novotel Kayseri. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Nedim BAHARNovotel & ibis Hotel KayseriGenel Müdür / General Manager T. +90 (352) 207 30 00F. +90 (352) 207 30 10
Asaad Alshimary
Superior Queen Room with Sofa
Stayed in May 2024
Business travelers
1 review
Posted on Jun 12, 2024
The worst experience I have ever had. The air conditioning does not work in this heat. I asked the reception and he told me to open the window. The hotel is far from services and in the corner of Kayseri. Very poor Internet, The service is very bad. I wanted to stay for 3 nights, so I canceled the idea and took a second hotel. I do not recommend it at all..
Response from Property: Dear Guest, We thank you for staying at our hotel and the for time taken to share your comment. Your feedback is extremely valuable to us as it helps us improve the quality of our services to better meet your needs. We hope we will have the pleasure of welcoming you again soon in Novotel Kayseri . Sincerely Yours, Hotel Management
Ly Quang
Superior Queen Room with Sofa
Stayed in Oct 2024
Solo travelers
1 review
Posted on Nov 12, 2024
There was no swimming pool and the gym was a bit badic
Response from Property: Dear Ly Quang ,Thank you for taking the time to tell us about your experience at the Novotel Kayseri.At Novotel Kayseri, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Nedim BAHARNovotel & ibis Hotel KayseriGenel Müdür / General Manager T. +90 (352) 207 30 00F. +90 (352) 207 30 10
Guest User
Superior Queen Room with Sofa
Stayed in Jul 2024
Business travelers
7 review
Very Good
Posted on Sep 26, 2024
The room is very clean and spacious. It's not bad. The whole city environment of Kayseri is very good. There is no traffic jam. It is suitable for a slow-paced life. It's very good. The food is also delicious and there are many styles.
Original TextTranslated by Google
Response from Property: Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Nedim BAHAR Novotel & ibis Hotel Kayseri Genel Müdür / General Manager T. +90 (352) 207 30 00
Anonymous User
Superior Queen Room with Sofa
Stayed in May 2024
Business travelers
5 review
Outstanding
Posted on Jul 4, 2024
The room is very clean, quiet and spacious. Very suitable for business trips in Kayseri, the price is reasonable and cost-effective. Recommended to everyone
Original TextTranslated by Google
Response from Property: Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Nedim BAHARNovotel & ibis Hotel KayseriGenel Müdür / General Manager T. +90 (352) 207 30 00F. +90 (352) 207 30 10
Ayse
Superior Queen Room with Sofa
Stayed in Aug 2024
Solo travelers
20 review
Outstanding
Posted on Sep 27, 2024
As always, I felt very comfortable. The rooms are very clean and the staff very friendly.
I have to say, I don't think the restaurant prices are overpriced. I'd be happy to come back anytime 
Original TextTranslated by Google
Response from Property: Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Nedim BAHAR Novotel & ibis Hotel Kayseri Genel Müdür / General Manager T. +90 (352) 207 30 00
Guest User
Superior Queen Room with Sofa
Stayed in Jul 2024
Family
1 review
Posted on Aug 23, 2024
Nice rooms, new furniture, very clean,
a few minutes from the airport. Perfect for a night on the way to or from Cappadocia
Original TextTranslated by Google
Response from Property: Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Nedim BAHARNovotel & ibis Hotel KayseriGenel Müdür / General Manager T. +90 (352) 207 30 00F. +90 (352) 207 30 10
Abdulkadir
Superior Queen Room with Sofa
Stayed in Nov 2024
Other
1 review
Outstanding
Posted on Dec 23, 2024
It was a nice hotel, clean, spacious and with friendly staff.
Original TextTranslated by Google
Response from Property: Sayın Misafirimiz ,Novotel Kayseri de gerçekleşen konaklamanız ile ilgili görüşlerinizi paylaştığınız için teşekkür ederiz. Siz misafirlerimizin olumlu görüşlerinizi bilmek, bizler için her zaman büyük önem taşımaktadır.Hizmetlerimiz ile ilgili güzel yorumlarınızı, ekibimiz ile paylaşacağımızı belirtmek isteriz. Misafir memnuniyetini en üst seviyeye taşımayı hedeflediğimiz hizmetlerimiz ile ilgili, siz misafirlerimizin olumlu görüşlerini bilmek, bizleri, yeni girişimler için her zaman cesaretlendirmektedir.Hizmetlerimiz ile ilgili görüşlerinizi bizlerle paylaştığınız için bir kez daha teşekkür eder, bir başka seyahatinizde size tekrar hizmet vermekten mutluluk duyacağımızı belirtmek isteriz.Saygılarımızla,Nedim BAHARNovotel & ibis Hotel KayseriGenel Müdür / General Manager T. +90 (352) 207 30 00F. +90 (352) 207 30 10
Buze Erdal
Superior Queen Room with Sofa
Stayed in Apr 2024
Business travelers
25 review
Great
Posted on May 20, 2024
High cost performance, good environment, good service, clean and tidy, close to the city and the airport, second stay, suitable for business travel, recommended, breakfast is also good
Original TextTranslated by Google
Response from Property: Dear Guest, We thank you for staying at our hotel and the for time taken to share your comment. Your feedback is extremely valuable to us as it helps us improve the quality of our services to better meet your needs. We hope we will have the pleasure of welcoming you again soon in Novotel Kayseri . Sincerely Yours, Hotel Management
Anonymous User
Superior Queen Room with Sofa
Stayed in Oct 2023
Business travelers
123 review
Very Good
Posted on Nov 6, 2023
The room is quite spacious. It has a sofa and a desk. The heating in the bathroom is sufficient. The breakfast is average. The choices are limited. The bed is very soft. There is a mini bar, but I can't find the price list.
Original TextTranslated by Google
Response from Property: Dear Guest, We thank you for staying at our hotel and the for time taken to share your comment. Your feedback is extremely valuable to us as it helps us improve the quality of our services to better meet your needs. We hope we will have the pleasure of welcoming you again soon in Novotel Kayseri . Sincerely Yours, Hotel Management
Atila
Superior Queen Room with Sofa
Stayed in Jun 2024
Couples
47 review
Very Good
Posted on Aug 2, 2024
Everything as it should be, friendly staff, clean, spacious rooms
Original TextTranslated by Google
Response from Property: Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Nedim BAHARNovotel & ibis Hotel KayseriGenel Müdür / General Manager T. +90 (352) 207 30 00F. +90 (352) 207 30 10
Murat
Superior Twin Room Non smoking
Stayed in May 2024
Business travelers
2 review
Outstanding
Posted on Jun 29, 2024
Everything is great. Very central. Close to the airport.
Original TextTranslated by Google
Response from Property: Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Nedim BAHARNovotel & ibis Hotel KayseriGenel Müdür / General Manager T. +90 (352) 207 30 00F. +90 (352) 207 30 10