Sheraton Kansas City Hotel at Crown Center

Good location, it’s convenient to walk along the Link to LegoLand

The elevators were confusing. The ac in the room was very touchy and we were actually cold on a 96 degrees!

Very unpleasant stay The room wasn't clean. There was hair stuck all over the shower. It was hard to get a good picture of it. There was also hair inside the sink. Also, there was a stain in the carpet and on the lounger that looked like blood. The lounger was stained all around it in other areas, too. My spouse came 2 days later, and I had given the front desk his name. When he went down to get coffee, he stopped at the desk to get another card. (He didn't realize he didn't have his ID.) They asked for his ID, and due to his not having it, they called security on him and followed him to his room like a criminal. Then they never issued him an ID after they verified it was him. I was standing there, and they never apologized or asked me anything. Several times, we had to ask the desk for things, and they were so rude. The hotel was empty almost every day of my 7 days until Friday and Saturday, so you would think customer service would be important to keep people happy and bring in more clients. When it was busy, we had to wait 30 minutes to get out of the garage.

Everything with the room & staff was great. The only thing I would complain about would be the pool. It really needs cleaned and could definitely benefit from some upgrades.

Great Clean friendly beautiful view from the room and Starbucks was close by Lol

I’m not handicap We checked in at 2 and was told we had a specialty room he said King. But I ordered the queen with sofa. We were finally given key after 5pm check in was 4. I was in a handicap room? Why I asked the front desk manager and he was completely rude and not personal as if I was wrong? I feel like I was robbed of the $1300 as I missed dinner with family we were meeting in town since I had no where to get read and change. Then this morning I ask for a manager don’t get one and the gentleman made me also feel like I was a problem. My shower was in a handicap bathroom with water completely covering the floor. Poor design and dangerous because I slipped and fell. I honestly feel a full refund is appropriate given the horrible service by front desk manager and agents. Also given keys to shut me up and now waited 20 more minutes for it to be cleaned. Walk in now the door knocking and it’s maintenance because the A/C wasn’t working. I still couldn’t get ready in time for my evening plans