Holiday Inn Katra Vaishno Devi

Consistently praised for clean, spacious rooms with mountain views. Excellent amenities, friendly staff, and convenient location near the railway station. Wide, delicious breakfast menu.

Pathetic service from the staff, they dont have any staff for any service, room service is very late, room kettle was nt working n no solution was done, luggage u take by urself, otherwise keep waiting, my room no is 323, Kunal Garg, I dont recommend this property.

*Disappointing Experience at Holiday Inn Katra* I recently stayed at the Holiday Inn Katra for the third time, and unfortunately, my experience was marred by the same issue I faced during my previous visit six months ago - a non-functional air conditioning system in my room. The hotel's amenities and services were up to the mark during the day, but as night fell, the temperature in my room became unbearable due to the faulty AC. Despite bringing this to the attention of the hotel staff, the issue was not resolved promptly, leaving me with a restless and uncomfortable night's sleep. Even after multiple complaints to Ankit Tomer and Mudit Saxena, nobody even cared to visit the room. What's even more disappointing is that I had faced the same issue during my previous stay, and it seems that the hotel has not taken adequate measures to address this problem. As a repeat customer, I expected a better experience, especially considering the hotel's reputation and standards. While the hotel's location and amenities are convenient, the recurring issue with the AC and the lack of prompt resolution are major drawbacks. I hope the hotel management takes my feedback seriously and takes necessary steps to ensure that their guests have a comfortable and enjoyable stay. *Recommendation:* While the hotel has its strengths, I would recommend potential guests to exercise caution and check the AC in their room before settling in for the night. Hopefully, the hotel will address this issue soon and provide a better experience for its guests.