Guest User
August 21, 2024
In general it was a nice stay. Starting from negatives: - Firstly I wouldn't say it's a 5* hotel,as it's advertise itself. -The room we were staying despite being very spacious looked very tired. Not many shelves in wardrobes and not enough hooks in bathroom to hang towels and bathrobes, I ended up hanging them over our room on wardrobe doors and room doors (we stayed in a room with a private plunge pool). - a la carte restaurant, I was surprised that upon the booking, you needed to select what are you going to eat-preorder, and you had to pay for drinks, it was first time I have visited a la carte restaurant in this form. Additionally, you could only book it once regardless you were staying a week or two, but it didn't matter as we wouldn't consider to book it again - food was ok, not much choice though, and I think meat should be bit warmer, also I missed the fruit choice, especially in the morning. Over two weeks stay beloved grapes I have seen only twice and watermelon never was available in mornings. I ended up buying fruit in the local shop - drinks, it was first time where on all inclusive holidays fresh juice wasn't available at least for breakfast. Drinks from machine weren't great, and again I was buying drinks in local shop. I don't drink alcohol,so can't express my opinion on that, but my husband said it was ok. - there were few areas in the hotel which looked like they are not in use any more. Actually if you look on the TripAdvisor professional pictures, it looks like these areas are still in use, for example current baggage storage on these pictures looks like entertainment area, the same about roof restaurant, so it's bit misleading. Positives: - entertainment team makes your stay, they work super hard from the morning till late evening, making sure you will have loads of fun, so if you like being busy, make sure you will stay by activity pool - resort was very clean, you could see staff working so hard from early hours till late, making sure the grounds and rooms are clean - generally all staff was very polite, hardworking, and with smile on theirs face and happy to help anytime. - if you book a trip through the hotel you will get prepacked lunch to take away with you Summarises, it's a nice hotel, but it wasn't entirely what we were expecting to be, anyway staff will make it up, also it is within nice settings, lovely beach is across the road. Not far walk from the hotel there are amazing spots to watch incredible sunset and sunrise. Tips: slides are working but only three hours a day from 11am -1pm and 5pm-6pm , we thought they don't work at all, but then we spotted the note on the gate of the slide. There are loads of sunbeds, unless you decide to spend time by the activity pool, then may not be possible to get a sunbed in this area, as people leave their towels there over the night, some of the towels I have seen for a week, but hardly could see the owner.