Guest User
October 21, 2023
What a disappointment. On arriving at the Ourania apartments, we made our way down the hill with our luggage very late at night. No assistance was offered by the hotel. Booking in with Marie was straight forward, although when she said "if you have any complaints, I am not part of the management". We were taken to our accommodation, which had a large balcony, the apartment was very dated with basic cooking facilities and utensils. When I asked if I could have a tin opener, Marie went to the kitchen to ask. A huge argument ensued, then Marie said "you can have a tin opener for 5 minutes, and if you don't bring it straight back, we will come to your apartment and take it". The pool was clean with plenty of sun loungers. However, throughout our stay building and drilling work was going on, at a property next to the hotel. It goes without saying, we found it impossible to relax and spent our holiday away from the hotel. Breakfast was disappointing, the standard of cooking/quality was poor and varied from day to day. The staff did not smile or interact, leaving us feeling as though we were unwelcome. Finally, the hotel is on a flight path, which meant around 6pm planes flew low and regular over our balcony. Again hardly conducive with relaxation. We would not recommend this hotel and we will NOT be returning. Sylvia Scott UK.